Data purpose
We need to process your personal data (name, address, contact details) to carry out tasks in the public interest.
Information from the referral process will be used to deliver the clinical waste collection service that GPs/healthcare professionals prescribe.
We may anonymise some personal data. This ensures that individuals cannot be identified. We may use this for statistical analysis of data. This lets the council effectively target and plan service provision.
We may also have to provide information on the waste types the service collected.
Condition for processing personal data
We collect customer personal data (name, address, contact details) to effectively deliver the clinical waste collection service.
We process personal information in accordance with the General Data Protection Regulation (GDPR). If you have any concerns, please contact the council’s data protection officer at DPO@towerhamlets.gov.uk
How long do we keep your information?
We will only hold personal information for as long as customers need the clinical waste collection service.
In saying that, we rely on customers to inform us of changes to the collection address when the service is no longer needed.
Information sharing
Personal information or contact details (name, phone number, email address) collected in the referral form will not be shared or used for any other purposes than to deliver the clinical waste collection service. And to maintain an up to date collection schedule.
We may contact service users to confirm if the service is still needed. We may also need to advise about changes to the collection schedule.
Once a clinical waste address is added to the schedule, its collection days can be seen on the council's online waste schedule checker.
Your rights
You can find out more about your rights on our data protection page and how to complain to the information commissioner.