One Stop Shops

Tower Hamlets Council’s One Stop Shops offer face-to-face contact and provide information and support with accessing all of the council's services. The most popular services are Housing and Council Tax Benefits, housing provided by Tower Hamlets Homes, Council Tax, social services and parking.

There are regular surgeries offering advice on pensions, debt and other services available in Tower Hamlets – please ask at one of the shops for details.

We are experienced customer care professionals who aim to put the needs of the customers first and provide advice on, or solutions to, enquiries about council services.

Where you can find us

The One Stop Shops are open 6 days a week at various locations in Tower Hamlets:

Opening times:

Tower Hamlets one stop shops service Christmas and new year opening hours December 22/January 3.

Normal opening times:

  • 9am - 4.30pm  Monday - Friday  (except the last Wednesday of every month 10am and 4.30pm)
  • 9am - 12.30pm Saturday (Bethnal Green and Stepney & Wapping One Stop Shops only)
  • Closed on Bank Holidays
  • The One Stop Shops are a drop-in facility. We aim to see all customers by closing time, however during busy periods (beginning of the week and towards the end of the day); we may not be able to see everyone. Customers are advised to come as early in the day as possible. Also due to customer volumes, on some occasions we may have toclose the doors earlier than the advertised times.

For further information about our One Stop Shops contact us:

Tower Hamlets Town Hall
Mulberry Place
5 Clove Crescent
E14 2BG

Tel: 020 7364 5020
Email: generalenquiries@towerhamlets.gov.uk

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