One Stop Shops
Tower Hamlets Council’s One Stop Shops offer face-to-face
contact and provide information and support with accessing all of
the council's services. The most popular services are Housing and
Council Tax Benefits, housing provided by Tower Hamlets Homes,
Council Tax, social services and parking.
There are regular surgeries offering
advice on pensions, debt and other services available in Tower
Hamlets – please ask at one of the shops for details.
We are experienced customer care professionals who aim to put the
needs of the customers first and provide advice on, or solutions
to, enquiries about council services.
Where you can find us
The One Stop Shops are open 6 days a week at various locations
in Tower Hamlets:
Opening times are:
- Monday to Friday between 9am and 5pm
- Saturday 9am to 1pm (Bethnal Green and Stepney & Wapping
One Stop Shops only)
- Closed on Bank Holidays and any Saturday that falls in between a Bank
Holiday
For further information about our One Stop Shops contact
us:
Tower Hamlets Town Hall
Mulberry Place
5 Clove Crescent
London
E14 2BG
Tel: 020 7364 5020
Email: generalenquiries@towerhamlets.gov.uk
How are we doing?
As part of our annual service plan One Stop Shops regularly
carry out monitoring exercises and surveys to capture data on
customers' requirements and satisfaction ratings of the service in
general. Find out how our One Stop Shops are performing