Customer promise
Tower Hamlets Council is committed to good customer care and has
made a promise to all the people of the East End to deliver
excellent customer services.
Drawn up in response to demands from residents, the customer
promise is a contract between the council and its customers,
whichever service they use and however they choose to contact us.
It is supported by a series of ambitious standards, which will be
regularly monitored.
The customer promise was developed as part of the council’s
drive to put the customer first and deliver services that are
accessible to all. It sets standards for dealing with:
- visits to council reception areas
- replies to letters, faxes and emails
- telephone enquiries
The standards set in the customer promise ensure that everyone
is dealt with courteously, fairly and within set time limits.
Read our customer promise
Further information
For more information on our customer promise please you can
email us at generalenquiries@towerhamlets.gov.uk
or contact the general information hotline on 020 7364 5020.
The hotline is available:
- Monday to Friday between 8am and 8pm
- Saturday 8am to 4pm
- Closed on Bank Holiday
Useful links