Bethnal Green one stop shop closed this Saturday

Bethnal Green one stop shop will be closed on Saturday September 13 due to a power down. Customers can visit the Stepney one stop shop at the Idea Store Watney Market. However there will be no electronic queuing system available and staff will be issuing manual tickets. Due to this, customers may experience an increase in wait times.

Stepney & Wapping

Stepney and Wapping One Stop Shop is a face-to-face customer service giving access to a wide range of services in Tower Hamlets.

We aim to put customers first and our officers are there to provide information, advice and solutions to your enquiries.

All of the Tower Hamlets Council’s One Stop Shops offer face-to-face contact and provide information and support with accessing all of the council's services. The most popular services are housing and council tax benefits, housing provided by Tower Hamlets Homes, council tax, social services and parking.

There are regular surgeries offering advice on pensions, debt and other services available in Tower Hamlets – please ask at the shop for details.

The shops are staffed by experienced customer care professionals who aim to put the needs of the customers first and provide advice on, or solutions to, enquiries about council services.

Address

Stepney & Wapping One Stop Shop
Idea Store Watney Market
260 Commercial Road
London
E1 2FB

Open

  • 9am - 4.30pm  Monday - Friday  (except the last Wednesday of every month 10am and 4.30pm)
  • Saturday opens 9am, closes 12.30pm 
  • Closed on Bank Holidays
  • The One Stop Shops are a drop-in facility. We aim to see all customers by closing time, however during busy periods (beginning of the week and towards the end of the day); we may not be able to see everyone. Customers are advised to come as early in the day as possible. Also due to customer volumes, on some occasions we may have toclose the doors earlier than the advertised times.

Accessibility

Wheelchair access, there is also a hearing loop in the reception area. See DisabledGo for more information.

Transport

DLR: Shadwell
Tube: Shadwell
Bus: 15, 115, 339, D3 & 100

There are three other One Stop Shops in Tower Hamlets:

For further information on One Stop Shops in Tower Hamlets, contact:

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