Stepney & Wapping

Stepney and Wapping One Stop Shop is a face-to-face customer service giving access to a wide range of services in Tower Hamlets.

We aim to put customers first and our officers are there to provide information, advice and solutions to your enquiries.

All of the Tower Hamlets Council’s One Stop Shops offer face-to-face contact and provide information and support with accessing all of the council's services. The most popular services are housing and council tax benefits, housing provided by Tower Hamlets Homes, council tax, social services and parking.

There are regular surgeries offering advice on pensions, debt and other services available in Tower Hamlets – please ask at the shop for details.

The shops are staffed by experienced customer care professionals who aim to put the needs of the customers first and provide advice on, or solutions to, enquiries about council services.

Address

Stepney & Wapping One Stop Shop
Idea Store Watney Market
260 Commercial Road
London
E1 2FB

Open

• 9am - doors close 4.30pm  Monday - Friday  (except the last Wednesday of every month 10am and 4.30pm)
• Saturday opens 9am, doors close 12.30pm 
• Closed on Bank Holidays

Accessibility

Wheelchair access, there is also a hearing loop in the reception area.

Transport

DLR: Shadwell
Tube: Shadwell
Bus: 15, 115, 339, D3 & 100

There are three other One Stop Shops in Tower Hamlets:

• Bethnal Green 
• Bow and North Poplar
• Bethnal Green

For further information on One Stop Shops in Tower Hamlets, contact:

• Tel:  020 7364 5020
• Email: generalenquiries@towerhamlets.gov.uk