Stepney & Wapping
Stepney and Wapping One Stop Shop is a face-to-face
customer service giving access to a wide range of services in Tower
We aim to put customers first and our officers are there to
provide information, advice and solutions to your enquiries.
All of the Tower Hamlets Council’s One Stop Shops offer
face-to-face contact and provide information and support with
accessing all of the council's services. The most popular services
are housing and council tax benefits, housing provided by Tower
Hamlets Homes, council tax, social services and parking.
There are regular surgeries offering advice on pensions, debt
and other services available in Tower Hamlets – please ask at the
shop for details.
The shops are staffed by experienced customer care professionals
who aim to put the needs of the customers first and provide advice
on, or solutions to, enquiries about council services.
Stepney & Wapping One Stop Shop
Idea Store Watney Market
260 Commercial Road
- 9am - 4.30pm Monday -
Friday (except the last Wednesday of every month 10am
- Saturday opens 9am, closes
- Closed on Bank Holidays
- The One Stop Shops are a drop-in
facility. We aim to see all customers by closing time, however
during busy periods (beginning of the week and towards the end of
the day); we may not be able to see everyone. Customers are advised
to come as early in the day as possible. Also due to customer
volumes, on some occasions we may have toclose the doors earlier
than the advertised times.
Wheelchair access, there is also a hearing loop in the reception
Bus: 15, 115, 339, D3 & 100
There are three other One Stop Shops in Tower
For further information on One Stop Shops in
Tower Hamlets, contact: