Trading standards

The council's trading standards office advises on and enforces a wide range of laws designed to protect consumers in the borough. A consumer is anyone purchasing goods or services from any retail outlet, such as a restaurant, shop or market stall.

The most important laws that trading standards officer enforce are the Trade Descriptions Act and the Consumer Credit Act. This legislation has proved to be effective in outlawing untrue claims made about goods and services sold to the public. The acts are a major force both for the protection of the consumer and in ensuring fair trading.

If you think you have been a victim of a trader or traders acting illegally in the borough, then Tower Hamlets trading standards officers are on hand to help you. If you experience this kind of problem with goods or services then please contact us in confidence to discuss the matter.

Contact us

Mulberry Place (AH)
PO Box 55739
5 Clove Crescent
E14 1BY

Opening hours: 9am to 5pm

For normal trading standards complaints and enquiries telephone our call centre on:

Tel: 020 7364 5008
Consumer advice helpline: 020 7364 6767
Business helpline: 020 7364 5008
Fax: 020 7364 6935
E-mail: tradingstandards@towerhamlets.gov.uk

If you have a complaint concerning the trading standards service please contact Colin Perrins, head of trading standards, on 020 7364 6872.

For further information about trading standards visit www.tradingstandards.gov.uk/towerhamlets

Pid Nos: 349, 401, 403, 787