CouncilHomeless Quality Team
The Homeless Quality (Strategy and Performance) Team are focussed on developing and improving Homelessness and Housing Advice Services (H&HAS) to the highest standards, providing performance monitoring information to our users, partners and staff and ensuring the services provide value for money.
As well as preparing for Charter Mark assessments, we liaise with external partner organisations to build positive relationships that benefit H&HAS and our users. Our remit also includes designing and producing newsletters, posters and information leaflets, conducting customer surveys and making people aware of our performance, both positive and negative.
User consultation is an important part of our remit, and we regularly conduct forums for users to tell us what they think of H&HAS and for us to consult them on service improvement ideas. We also look at ways of improving Customer Service and internal communications, by publishing telephone answering statistics and key performance indicators for each team, every month.
Do not hesitate to contact us if you have any suggestions, comments or queries relating to anything we do, whether you’re a member of staff, a client or from an external organisation – if we can assist you, we will.
Contact us:
Contact the Homeless Quality Team:
Albert Jacob House
62 Roman Road
Bethnal Green
London E2 0PG
Tel: 020 7364 7474
Fax: 020 7364 7844
E-mail: quality@towerhamlets.gov.uk
Opening times
Monday to Friday 9:30am - 4pm
Telephone times:
Monday to Friday 9:00am - 5pm
Access
Wheelchair access - also there is a hearing loop in the reception area.
Transport
Tube: Bethnal Green
Buses: D6 & no. 8
If you cannot get to our office due to serious illness or disability, please telephone 020 7364 7474, we may be able to arrange for someone to visit you.
If you have any other specific needs or disabilities, we will do all we can to make the service available to you.
Translation services
If English is not your main language and you need an interpreter, we can arrange this for you. Please ask at reception or when you contact us.
Access to the service for disabled users
Homeless service offices are fully accessible to wheelchair users. We have an induction loop for hard of hearing users and sign language can be arranged if needed.
