Our Publications

Communicating with service users and partners is very important, and the links below will take you to an online library of our documents.

Performance Reports

In order to ensure our clients, partners, staff and the wider community are aware of how we are performing we compile an annual report that provides an overview of our performance and how we are delivering our service.

Please let us know if you found the information useful, or if there are any elements of our work you would like to see reported on.  Contact the Quality Team on 020 7364 7431 or e-mail quality@towerhamlets.gov.uk

• Annual Report 2006 - 2007 (pdf 429k)
• Annual Performance Report 2005 - 2006 (pdf 827k)

Client Newsletters

The Homeless & Housing Advice Services publish a newsletter for clients every three months.  It was called ‘Your Millharbour’.  Since May 2007, it has been renamed ‘In Touch’ and is still published quarterly.

• In Touch – December 2007 (pdf 246k)
• In Touch – October 2007 (pdf 209k)
• Your Millharbour - May 2007 (pdf 459k)
• Your Millharbour - March 2007 (pdf 293k)
• Your Millharbour - November 2006 (pdf 345k)
• Your Millharbour - September 2006 (pdf 496k)
• Your Millharbour - May 2006 (Pdf 501kb)
• Your Millharbour - July 2005 (Pdf 320kb)
• Your Millharbour - March 2005 (Pdf 310kb)

Partner Newsletters

The Homeless & Housing Advice Services have dealings with a wide range of partner organisations, many of whom are not clear on what we do, other than our interaction with them. 

We publish a partner newsletter called ‘Network’, which aims to bring organisations together and share information.

• Network - May 2008 (pdf 300k)
• Network – February 2008 (pdf 220k)
• Network – August 2007 (pdf 167k)

Consultation Exercises

• Reception exit poll survey results (PDF 61k)
• Customer satisfaction survey report 2006-2007 (PDF 32k)