Your environment

Environmental Health

Is your accommodation unhealthy or dangerous and are you:

• living in a multiple occupancy scheme? - This service is for private sector tenants.
• living in a rented scheme? - This service is for private sector and RSL tenants.

Environmental Health, Trading Standards & Licensing Call Centre

Neighbour disputes

For neighbour disputes contact a One Stop Shop.

If you are a Council tenant or leaseholder, contact your local housing office.

Your Home

Adaptations and equipment

If you feel that adaptations and equipment would help you to manage more easily in your home and remain safer, contact the Occupational therapy team.

Grants to improve or adapt your home

There are a variety of grants available.

Getting extra help

The Tower Hamlets Home Improvement Agency (THHIA) has been set up by the council to help the elderly, disabled and low-income homeowners apply for grants and loans, and is based within the Private sector housing improvement team.

Eligibility for grants varies according to tenure. Please discuss the details with the Private housing improvement team.

Handyperson project

Keeping safe in your home

Care Alarm.

Keeping your home warm. The Energy Efficiency Unit can help.

The Department of health publish a Keep Warm Keep Well Winter Guide 2005/06. Ask the Energy Efficiency Unit for copies (in English and Bengali).

This booklet (available in Braille, audio tape, large print, community languages) can also be ordered by calling the Department of Health’s Publication Line, 08701 555 455, and quoting product code 40516.

DoH Publication Line
08701 555 455
www.dh.gov.uk

The Older/ disabled persons decorating scheme

The Older/ disabled persons decorating scheme is funded by the council. You may be eligible to have two rooms in your home decorated (paint or wallpaper). At present, you are automatically included in the programme if you are:

• a council tenant in Tower Hamlets
• over 65
• in receipt of housing benefit, income support and/ or disability living allowance
• not living with anyone aged between 18 and 60.

The age criteria may change each year. Eligible tenants for that year will be contacted by letter.

See the Decorating for Older & Disabled Tenants booklet (reference code TG8a) from One Stop Shops, libraries and local housing offices. You can also call the scheme co-ordinator on 020 7364 7046 .

24-hour Repairs Help Centre

If your home belongs to a Housing Association or other landlord, contact them directly.

If you don't have a telephone, you can call the Repairs Help Centre free of charge from your local housing office or One Stop Shop.