Performance review

The council has a number of performance targets (also known as key performance indicators) which we use to measure the performance of each of our housing services.

Performance targets for our housing services are set out in section five of the Development & Renewal (Housing) Service Plan (PDF, 149K).

Performance targets cover areas such as repairs, lettings, rents, housing benefits, homelessness, and the work of the enquiries and complaints team.

The performance review team regularly monitors housing services against the targets, and reports its findings to elected councillors.

Recent reports on housing management performance information are:

• Annual report to tenants 2004/05 (pdf 180k)
• Annual report to tenants 2003/04 (pdf, 564K)
• Scrutiny panel performance reports, which we use to review the council's performance in delivering services.

For more information about our performance – and that of other councils - have a look at the websites of the following audit and review organisations:

• www.audit-commission.gov.uk
• www.communities.gov.uk
• www.cipfa.org.uk

Further information

If you would like more information about the performance of housing services, please contact:

Housing performance review team
Mulberry Place (AH)
5th Floor
5 Clove Crescent
London
E14 1BY

Tel: 020 7364 5000
Fax: 020 7364 7049
E-mail : housing@towerhamlets.gov.uk