Complaints

Complaints about education and schools in Tower Hamlets should be made directly to the head teacher of the school that you child attends. After you have made your complaint known to the school headteacher, the chair of governors of that school can then be approached. If you are not satisfied with their responses to your complaint, you can then follow up your complaint with the Local Education Authority (LEA).

For further information, please refer to the guidelines on the education complaint procedure in Tower Hamlets.

Please make your complaint using the Tower Hamlets education complaint form (pdf 1.62mb).

Checklist questions for using the complaint form

 

1. Is your complaint about a school?

• Do you have a written response from the headteacher?
• Do you have a written response from the school chair of governors?

If you are not satisfied with both these responses then please download the education complaint form and attach the headteacher’s and the chair of governor’s responses and send your compliant form to the address below.

OR

2. Is your compliant about an education service?

• Have you spoken to a member of staff?

If you are not satisfied with the outcome of your discussion, please download the education complaint form and send the form to the address below.

Useful links

For more information about complaints, please refer to the following web pages:

Corporate complaints

Other complaints

Contact information

For any further information, please contact Tower Hamlets using the below contact information.

Please send your education complaint form to the address below:

Tower Hamlets education complaints
Town Hall
Mulberry Place
5 Clove Crescent
London
E14 2BG

Tel: 020 7364 5006

E-mail: educomplaints@towerhamlets.gov.uk

Pid No: 630