Reporting anti-social behaviour online

You can also report any anti-social behaviour online by using the online anti-social behaviour reporting form.

As soon your report is received, an officer will call you to arrange an interview and to collect more detailed information about the problems you are having.

Online application forms - instruction

1) How to fill in the form

Please complete the form as best possible. To help us to investigate the incident you will need to complete all sections and provide us with a brief but key description of the incident noting any distinctive information in relation to your incident. We appreciate that in times of distress it is hard to identify your perpetrators but your description of the perpetrators and details of any witnesses will help to speed up the investigation process.

2) Prerequisites / information to hand

At this stage you will not need to submit any supporting material but we strongly advise that you keep diaries of ongoing incidents and previous incidents, which may be used for investigation purposes. Once our team has received your report the investigation officer will want to see your notes.

3) What happens next

The Community safety service or your Local Housing Office will contact you as part of the initial investigation process. If your incident is reported via the internet we aim to initiate an investigation of your complaint of anti-social behaviour within 5 days of the incident being reported.

All incidents are organised by incident priority. The purpose of prioritising incidents is to ensure that the appropriate response and proportionate amount of time is devoted towards an investigation. Further details are given below.

Priority 1

• Serious damage to Council property
• Attack on the Person (leading to physical Injury)
• Domestic violence
• Drug dealing

Priority 2

• Racist/offensive graffiti/literature
• Threatening behaviour & / or verbal abuse (not leading to actual bodily assault)
• Drug/substance abuse
• Uncontrolled dogs/pets
• Noise nuisance

Priority 3

• Door knocking/banging
• Rubbish left outside property/common parts

Priority 1 cases are investigated by the Community safety service, whilst the housing office investigates Priority 2 & 3 cases.

4) What to do if things go wrong or further info is required.

At the end of the reporting process you will be provided with an unique reference number, make a note of the number and keep it at hand. You may need this for future reference. If something goes wrong we will be able to track you report using this reference number.

To report any problems please speak to one of our officers on 020 7364 6040.