CouncilOne stop shops
Tower Hamlets Council One stop shops offer face-to-face contact and provide information and support with accessing all of the council's services.
Operating from a range of sites located within the borough, we are experienced customer care professionals who aim to put the needs of the customers first and provide advice on, or solutions to, enquiries about council services.
You can find us at:
- Bethnal Green One Stop Shop - 1 Rushmead
- Bow & North Poplar One Stop Shop - 1 Gladstone Place
- Isle of Dogs & South Poplar One Stop Shop - Jack Dash House
- South Poplar One Stop Shop - 15 Market Square
- Stepney & Wapping One Stop Shop - Cheviot House
Opening times are:
- Monday to Friday between 9am and 5pm
- Saturday 9am to 1pm (Bethnal Green and Stepney & Wapping One Stop Shops only)
- Closed on Bank Holidays
Contact us:
Email: generalenquiries@towerhamlets.gov.uk
One stop shop surgeries
If you want to talk to somebody specifically about the Department of Work and Pensions (DWP) and council benefits, debt advice or pensions, please contact the one stop shop to speak access one of our specialist surgeries held throughout the month. Details of surgeries (Word 43kb)
How are we doing?
As part of our annual service plan One Stop Shops regularly carry out monitoring exercises and surveys to capture data on customers' requirements and satisfaction ratings of the service in general.
