CouncilContact us by telephone
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z
Adult social care: 020 7364 5005 - the first point of contact for all adult social care including information, advice and assessment for people with learning disabilities, physical disabilities, older people & support for carers
Anti fraud/ whistleblowing: 0800 528 0294
Housing benefit fraud hotline: 020 7364 1222 (office hours) 020 7364 7443 (24 hour answer phone)
Anti-social behaviour: 0800 917 5918 - 24 hour freephone number. To report any kind of anti-social behaviour anonymously; including verbal and physical abuse and threats, harassment, criminal activity, vandalism, graffiti and damage to property, noise nuisance or continuous environmental health issues. Your information will be passed on to the appropriate council team to report and action if necessary.
Business rates: 020 7364 5010 - for advice and information on business rates
Children's services: 020 7364 5006 - the first point of contact for children's services including social services and education, children's education services, including school admissions for nursery, primary and secondary schools in Tower Hamlets as well as grants, awards and admissions. Also children's social services including child protection, children with disabilities, advice and assessment, and fostering and adoption
Council tax: 020 7364 5002 - for advice & information on council tax and rates, or for 24 hour payment
Minicom: 020 7364 4791
Electoral services: 020 7364 5012 - to register to vote, or if you have just moved into the borough, or want to apply for a postal vote
Environmental health: 020 7364 5008 - for information and advice regarding food safety, health & safety, private sector housing, contaminated land, animal wardens
General enquiries: 020 7364 5020 - for general enquiries and information relating to all council services, including locations & opening times
Hate crime reporting: 0800 138 0521 - 24 hour freephone number. To report any kind of hate crime anonymously including, racial and other kinds of harassment motivated by someone’s age, disability, faith or sexual orientation. Your information will then be passed on to the appropriate council team for a report to be filed and for action if necessary.
Housing benefits: 020 7364 5001 - for all benefits enquiries and general advice about claiming benefits
Housing bidding line: 0845 270 2400 - 24 hour automated local rate number. To bid (apply) or withdraw a bid to rent one of the properties that the council advertises (note you must be on the housing list to bid).
Housing repairs: 0800 376 1637 - 24 hour free-phone number. For all issues relating to housing repairs for council housing, including emergency call-outs.
Licensing: 020 7364 5008 - for information and advice regarding licensing
Parking services: 020 7364 5003 - for all issues relating to street parking, including paying/ appealing a fine, reporting an abandoned vehicle, requesting/ renewing a permit & information on mobility services
Pest & noise nuisance: 020 7364 5007- to seek further information on pest control in Tower Hamlets, or to book an appointment with a pest control officer and to get help with problems, complaints or enquiries concerning residential and commercial noise from premises
Planning & development: 020 7364 5009 - for all issues relating to planning and development, including planning applications and policy, building work, urban design, land searches, conservation, listed buildings and works to trees
Recruitment line: 020 7364 5011 - to request a copy of a recruitment pack for a post you have seen advertised
Minicom: 020 7364 4489
Streetline: 020 7364 5004 - for commercial waste service, dumped rubbish, Enviro-Champions, fly-posting, graffiti, litter and litter bins, pavements, potholes, recycling, rubbish collection, street cleaning & street lighting
Switchboard: 020 7364 5000 - use this number if you know the name of the person you wish to speak to
Tower Hamlets minicom contact centre: 020 7364 4853 - use this number if you hard of hearing
Trading standards: 020 7364 5008 - for information and advice regarding consumer protection
Download a printable version of the council hotlines (PDF 50k)
