Feedback

We want to hear from you

If you have an idea for improving our services, or want to comment on any aspect of what we do, we'd like to hear from you.
It is only by listening to your views that we can find out what we are doing well and what needs to be improved.

We are committed to continuously improving our services and will act on what you tell us. We also carry out regular customer satisfaction surveys and monitor our rounds on a regular basis.

• Customer feedback form

 

Comments and compliments

If someone has provided you with an outstanding service, you can nominate them for an award through our staff recognition scheme.

• Fill in a comments and compliments form
  
  

If we get it wrong

We aim to provide the best service but we know sometimes things go wrong. Your suggestions can help us to learn from our mistakes and improve our services.

Our complaints procedure has three stages. The first stage is to contact the member of staff providing the service, or contact us. If they can't resolve the issue on the spot, we will look into it and provide an answer in writing within 10 working days.

If you don't know who to contact, or are unhappy with the answer you received at stage one, ring the Corporate complaints team on 020 7364 4161 or learn more on how to make a complaint