CouncilHousing customer satisfaction survey
We have conducted a satisfaction survey for the second year running to get feedback on how well we are meeting the needs of our service users.
This summary focuses on our Customer Promise, and the survey document shows the customer responses.
To read the survey use the links below:
- Housing & homeless customer satisfaction survey - summary report (PDF 32k)
- Housing & homeless customer satisfaction survey - full report (PDF 46k)
Please let us know if you have found the information useful, or if there are any elements of our work you would like to see reported on that are not included in this report, contact the quality team on
tel: 0207 364 7474
email: quality@towerhamlets.gov.uk