A cleaner, greener borough
In Tower Hamlets we all want to enjoy safe clean streets.
If you need help with enforcement due to irresponsible behaviour by others please contact us and ask someone from our Street Care Team to visit you.
Find it, Fix it, Love it app
Tell us what you love about Tower Hamlets or alert us to something that needs fixing with the Find it, Fix it, Love it app.
Download the free Find it, Fix it, Love it app from the Apple App Store or via Google Play. Search for FiFiLi.
The app has been launched as part of the council’s commitment to making the borough an even cleaner and safer place to live, work or visit and will enable users to share what they love about the borough.
Through Find it, Fix it, Love it the council wants people to send pictures and share their thoughts of the many great aspects of the borough; anything from a special place or landmark, to a quirky shop or local character.
Take a picture, tell us about it and we'll share your wonderful snaps to show how great Tower Hamlets is.
By using the app residents and visitors can also instantly tell the council about any issues that need addressing such as graffiti, fly tipping, broken play equipment, pot holes or over flowing bins.
Simply take a picture of a problem and the app will pinpoint your location and send the details directly to the council’s environmental contractors, ensuring that problems are dealt with swiftly.
The app also allows users to highlight specific areas on the image or send comments and contact details if they want feedback, but this is optional, making the process very quick and simple.
It is the council’s responsibility to ensure that all the streets in the Borough are kept clean and safe. Street Cleansing operations are carried out by Veolia on behalf of the council.
Streets are cleaned under the Environmental Protection Act 1990. There are set schedules for the streets to be cleaned, but they also are expected to be kept at an acceptable standard outside of the schedules.
Street cleansing includes emptying of all litter bins, reporting damaged bins and street furniture, removal of all litter, dirt, dust, leaves.
The council aims to return any street reported as being dirty to an acceptable level of cleanliness within 24 hours.
How you can get involved
Find it, Fix it Team
The Find it, Fix it service will tackle eyesores across the borough. In rapid response vehicles, the teams identify and fix problems such as littering, graffiti, fly posting, overhanging vegetation and fly tipping. Residents can report problems, including littering, for the Find it, Fix it team via Streetline on 020 7364 5004.
Volunteering and community clear-ups
Become a Clean and Green volunteer or get assistance with community clean up projects and local litter picks via the council volunteer coordinator, Sam Dundas-Dunbar. Tel 020 7364 6696, email firstname.lastname@example.org or visit the clean and green volunteering page.
There are over 150 managed parks and open spaces in Tower Hamlets. The parks are maintained and cleaned by the newly formed Green Team. Visit the parks pages to find out more about the great parks and open spaces.
Play your part, report it
The council’s customer contact centre is available for you to:
- ask questions about street cleansing or litter
- report dirty streets; overflowing litter bins; graffiti, chewing gum and dumped rubbish
Tel: 020 7364 5004
Online: Report graffiti, chewing gum, litter and flytipping via the Report it web forms.
Have we missed you?
Your vital communication with the council allows us to maintain and manage our services and our contractor’s performance effectively.
Have you reported the missed service on 0207 364 5004, to our contact centre? Your request will be passed on to the contractor.
If your requested service has been missed again, please redial 0207 364 5004 to report again. Your call will be logged with a stage 1 priority.
If we still continue to miss your required services, please call again on 0207 364 5004. Your call will be allocated a stage 2 priority. This is the highest service level escalation within our procedures where it will be allocated to the contractor as well as trigger of a back office investigation. The investigation ensures penalties are applied where services have failed.
If you have exhausted the above, you can make a complaint.
Grass verges adjacent to roads, other than trunk roads and red routes, are considered public highway and therefore fall under the responsibility of the council and the Highway Authority.
Grass verges on trunk roads and red routes fall under the responsibility of the Greater London Authority and are maintained by Transport for London.
In fulfilling its responsibilities as Highway Authority, the council is required to keep and maintain verges safe and unobstructed. This is particularly important at road junctions where clear visibility for motorists and pedestrians is important.
Litter, abandoned vehicles and fly tipping on road verges generally falls to the council to collect and remove.
The council cuts grass so that people can use roads and pavements safely. Grass cutting is undertaken for highway safety reasons and to maintain an attractive environment.
What grass won't the council cut?
We do not cut grass that is:
- privately owned
- on properties/estates owned by bodies other than the council
- located on Red Routes and trunk roads (these are the responsibility of Transport for London)
What will the council cut?
We will cut grass on all council-owned land, for example:
- other highways
- public open space
- churchyards maintained as public open spaces
- memorial gardens
How often do we cut the grass?
The council cuts the grass it owns as often as is necessary. Due to the relatively mild conditions that exist in the inner-city, grass is often cut on amenity areas.
Keep your scene clean by taking your litter home or using a litter bin. Do not throw rubbish onto pavements, roads or on public open spaces. Be considerate of others.
Littering makes an area look down at heel and can contribute to the fear of crime and the council spends a considerable sum to ensure the borough’s streets are kept clean. Littering is a constant problem we can do without. Litter can be anything from a sweet wrapper or cigarette butt to a bag of rubbish. The size does not matter. Typical littered items are cigarette butts, sweet wrappers, crisp packets, apple cores, drinks cans and plastic bags.
If your street is badly littered you may report it by calling the Customer Contact Centre on 020 7364 5004.
An offence is committed if someone throws down, drops or otherwise deposits anything in any place (including over water) that is open to the air and to which the public have access.
The Clean Neighbourhoods and Environment Act 2005 specifically included cigarette butts and chewing gum and their wrappings in the definition of litter.
If you are seen littering in the street you may be issued with a fixed penalty notice (FPN) of £80 by a Street Care officer. The FPN is issued so that you may discharge your liability for prosecution by paying the penalty and knowing you will not receive a criminal record. However, if you do not pay the FPN, the case will go to court.
The maximum fine for littering is £2,500.