Temporary accommodation: repairs
The homeless service provides temporary
accommodation by arranging for various landlords to supply and
manage properties for our clients. We have properties supplied
by Tower Hamlets Homes (THH), housing associations and private
If you have a repair need, you need to contact
the managing agents for your property – they are responsible for
carrying out all repairs to your property and furniture.
If you do not know who your managing agent is
If you are not sure who your managing agent
is, call the general enquiry line on 020 7364 7474 and your
customer liaison officer will tell you the name of, and contact
number for, your managing agent.
How long will it take for my repair to be completed?
We have arranged with the managing agents for
repairs to be done within certain timescales. How soon your
repair will be done depends on the urgency of the repair.
Generally, the following will apply:
- most urgent repairs – within 24 hours
- priority repairs – within three days
- standard repairs – within two weeks
If your property is managed by an agent, you
do not need to contact the homeless service when you have a repair
need. If you are not satisfied with the way your agent is
carrying out your repair we can intervene on your behalf.