Information on how we are doing in adult social care

The "Local Account" of how we are doing

What support is out there, and who receives it?
How does the Council pay for social care?
Where does adult social care perform well, and where are improvements needed?

This information and much more is in our 2011 "Local Account" of adult social care in Tower Hamlets.

Click here read the "Adult Social Care: How are we doing?" magazine

Click here to read the full Local Account report.

What is the Local Account?

Under new Government guidelines councils across England must publish this annual document to set out progress and outcomes achieved in adult social care. The report describes our performance over the last year and our priorities for the future so that everyone can find out where we are doing well and where we need to improve; and scrutinise, check and challenge our performance. The aim is to provide transparency for local people to better understand how social care is being delivered in Tower Hamlets, leading to greater involvement and challenge.

We are really keen to hear what people think about the quality and performance of adult social care in Tower Hamlets. If you have any feedback or comments about the Local Account, or if you would like copies of any of the documents referred to in the Local Account, please email qualityandperformance@towerhamlets.gov.uk

The Care Quality Commission

The Care Quality Commission (CQC) is the social care regulator for England.

On their website you can information and reports on the quality of care services in Tower Hamlets and across England.

If you are looking for a care home for example, you can see how one compares to another and how well it might meet your needs or the needs of someone you care for.

Customer views on how we are doing

Earlier this year, almost 1000 people who get social care in Tower Hamlets took the time to fill in a survey to tell us about their quality of life and their views of social care and the Council.

The results show people's experiences, and highlight where adult social care is doing well and where we need to improve.

We would like to thank everyone who took the time to complete the survey. We are using the results to inform decision-making in social care and improve what we do.

Download the Customer Feedback in Adult Social Care 2010-11 (pdf, 935 kb)

Factsheets on people's views:

We have 21 "factsheets" that explain the views and experiences of people who use social care on a variety of topics.

You can email the Quality and Involvement team on qualityandperformance@towerhamlets.gov.uk if you would like to see any of these. AHWB

Factsheet 1: Economic wellbeing and employment
Factsheet 2: Housing
Factsheet 3: Crime, safety and safeguarding
Factsheet 4: Health needs and health services
Factsheet 5: Social life and activities
Factsheet 6: Independence
Factsheet 7: Learning disabilities
Factsheet 8: Physical disabilities
Factsheet 9: Mental health
Factsheet 10: Older people
Factsheet 11: Unpaid carers
Factsheet 12: Prevention and early intervention
Factsheet 13: Locality-based views on social care
Factsheet 14: Discrimination and equality
Factsheet 15: Quality of life
Factsheet 16: Social care assessments
Factsheet 17: Perceptions of social care and the council
Factsheet 18: Personal Budgets in social care
Factsheet 19: Future hopes and aspirations
Factsheet 20: Information, advice and advocacy
Factsheet 21: Long-term social care services

These factsheets show what people think on a variety of topics. Read more research information on the needs, health and wellbeing of Tower Hamlets residents. Budget 2011-12

Transparency and how we spend our money

Read information on how money is spent by Tower Hamlets Council. This includes details of all payments over £500 in value.