What you can expect from adult social care
What to expect: standards in England
National standards on what you can expect from adult social care
come from:
The Care Quality Commission (CQC) is the
social care regulator for England. Their aim is to ensure
better care for everyone in hospital, in a care home or at home. On
their website you can find information on
the essential standards of quality and safety to expect from social
care.
The Department of Health set standards for
social care, and the Department of Communities and
Local Government set standards for housing-related
support. Their 
views on
good social care and poor social care are laid out in reports
and plans, such as the Department of Health Adult
Social Care Outcomes Framework for 2011-12.
What to expect: standards in Tower
Hamlets
We have our own set of rules, policies and
standards that lay out what you can expect from adult social care
in Tower Hamlets. Our Quality
Assurance Framework (pdf, 259 kb) and our
Quality
Assurance Framework - Summary (pdf, 36
kb) explain:
- How we set standards for social care in
Tower Hamlets
- How we check how well we are meeting the
standards
- How we use this information to improve
what we do
We are keen to work with you to set these
standards. Find out more about how you can get involved and
give your views.
If there is a specific rule, policy or plan
you want to see, please contact our Quality and
Involvement team on qualityandperformance@towerhamlets.gov.uk.
What to expect: our values
Adult social care staff at Tower Hamlets Council work to
seven core "values". These are:
- We are accountable
- We are collaborative
- We are empowering
- We are ambitious for customers
- We respect customers
- We are skilled, knowledgeable and continue
to learn
- We make every pound count
Everyone who comes into contact with our staff can expect
to see these values being put into practice. We are keen
to hear what people think about these values: is this what you
would expect to see from adult social care staff providing an
excellent service? Please contact our Quality and Involvement
Team with any feedback on this on qualityandperformance@towerhamlets.gov.uk
If you are concerned standards are not being
met
If you are unhappy about the quality of your
social care, you have the right to raise a concern or make a
complaint without fear of negative consequences.
Find out about how to
make a complaint.
(Download Adobe Acrobat Reader to view
PDF documents)
Last updated: January 2012