Homelessness prevention: mediation

Mediation is a process that works with people who are in dispute with one another. It aims to help them resolve their problems.

We know household disputes can reach a point where a member of the household is asked to leave. The mediation service is there to help resolve these disputes and prevent homelessness.

The mediator is independent and impartial and is there to help each person to communicate better. The mediator will ensure that both parties are able to express their views.

The service is free of charge and everything discussed is confidential, unless there are concerns over the safety of anyone involved.

For more information on Mediation please open our mediation booklet;

Mediation Booklet

How to contact us

Please call our enquiry and prevention team, who will look into your situation and decide whether referring you to mediation is the best option for you.

Housing Options Service

Albert Jacob House
62 Roman Road
London E2 0PG

Tel: 020 7364 7474
Fax: 020 7364 7222

Email: homeless@towerhamlets.gov.uk

Open Monday to Friday, 9.30am-4pm

Access Wheelchair access. Hearing loop in reception

Nearest tube station: Bethnal Green
Nearest bus routes: 8, D6 (Roman Road), 309 (Globe Road), 106, 254 (Cambridge Heath Road)

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