Adult residential care
When deciding who receives help we use the
‘Fair Access to Care Services’ (FACS) rules. The government says
all councils must use these rules so that everyone, no matter where
they live, is treated in the same way. They also make sure that the
people who are in most need receive services.
According to the rules, eligibility for
services depends on the level of risk to your independence in four
areas:
- health and safety including freedom from
harm, abuse and neglect
- autonomy and freedom to make choices
- the ability to manage personal and other
daily routines, and
- involvement in work, family and wider
community life
Your needs will be categorised into one of
four bands – critical, substantial, moderate or low.
Councils are not able to help everyone who asks for support. They
set a level of need that is the minimum requirement for people to
receive services and in Tower Hamlets, the level is
‘substantial’.
There are several ways you can contact us if
you want help for yourself or another person. Your enquiries will
be dealt with in confidence.
How to contact us
Gladstone Place
1 Ewart Place
London
E3 5EQ
Tel: 020 7364 5005
Email: adultcare@towerhamlets.gov.uk