Pest control

To contact Pest Control please call the Customer Contact Centre on 020 7364 5007 (weekdays 8am to 8pm, Saturday 8am to 4pm).

We offer advice to residents and businesses about how to get rid of insects, rodents or other potential health hazards. We have effective treatments for certain types of pests and can help with identifying pests and information about what to do. We will come to your home and treat any infestations of rats, mice, cockroaches, bed bugs and pharaoh ants.

We can investigate complaints about fouling from pigeons and arrange through landlords to carry out proofing measures if deemed to be necessary. We also deal with fleas and wasps.

We are increasing our commercial Pest Control work for non-food businesses in the Borough. Any businesses interested in our services should contact the Customer Contact Centre who will pass calls to the Pest Control Team.

Information about each type of pest:

Charges

Our services are still free for most residents.

However, it has been necessary to introduce charges for some customers. Charges are;

  • Bed-bugs in a family home - £112.80 per visit
  • Bed-bugs in a Home In Multiple Occupation - price on application by the landlord
  • Cockroaches - £112.80 for three visits 
  • Fleas - £62.40 per visit
  • Mice - £112.80 for three visits
  • Pharaoh ants - £112.80 for three visits
  • Wasps - £62.40 per visit
  • Black (garden) ants - £62.40 per visit

All services are still free for all state pensioners who live on their own (you will need to show proof when we visit).

The service to deal with any rat infestation is free to all Tower Hamlets residents, whether the rat is in a dwelling, garden or other outdoor area.

Services to both tenants and leaseholders of Tower Hamlets Homes remain free of charge.

Services are also free for tenants and leaseholders of these Registered Social Landlords:

  • East End Homes
  • Lien Viet Housing Association (until August 21, 2014)
  • One Housing Group (Island region residents only)
  • Poplar HARCA (Services are free for tenants of Poplar HARCA.  Leaseholders will be charged for our services)
  • Providence Row Housing Association
  • Spitalfields Housing Association
  • Swan Housing Association.

If you are a resident of one of the above Housing Associations then we will treat the following pests for free:

  • Bed-bugs
  • Cockroaches
  • Fleas
  • Mice
  • Pharaoh ants/ghost ants
  • Wasps.

Circle 33 Housing Trust and Old Ford Housing Association residents no longer receive a free service. If you are a resident with this RSL and have a pest control problem, please contact your housing office.

People who live in property owned or managed by any other Registered Social Landlord can use our services but will have to pay unless a state pensioner lives alone at the address or the pest to be treated is a rat.

People who live in property which is privately owned or privately rented will have to pay for our services, unless a state pensioner lives at the address or the pest to be treated is a rat

Alternatively, people in these properties can contact their landlord directly in the event of a pest infestation. If your landlord refuses to provide treatment you can contact Environmental Health on 020 7364 5008.

Payment must be made when you phone us to make an appointment. You can pay with most major credit or debit cards (not Diners Card or American Express). Please note that for mice, cockroaches, and Pharoah ants if an infestation continues after the course of treatments you have paid for a further payment will be required before additional treatment is carried out. If flea or wasp activity is still a problem seven days after treatment a further visit will be made, this will be free of charge.

Pest Control Service customer satisfaction survey

If you have recently finished a pest control treatment we would like to hear your views about the service you received. This is an online survey that will take less than five minutes to complete. In order to complete the survey you will need your activity/reference number, which will have been provided by your pest control officer, and the name of your landlord, if you are a tenant.

Please follow the link to complete the pest control on-line customer satisfaction survey.

Landlords of Houses in Multiple Occupation with bed bug infestations

The Council will only treat Houses in Multiple Occupation (HMO) for bed bugs if the service is requested and paid for by the landlord.

One of our Pest Control team will discuss your needs and provide a price for this service.

The definition of HMO is complex, but includes amongst others:

  • A house which is occupied by three or more unrelated persons, who do not form a single household

We also provide pest control services for schools, nurseries, community centres, places of worship and registered charities. One of our Pest Control team will discuss your needs and provide a price for this service.

Our service to you:

We will:

  • Make sure that someone is available to take calls between 8am and 8pm on weekdays and from 8am to 4pm on Saturdays
  • Respond to your request by providing a morning or afternoon appointment
  • Investigate the cause of the pest infestation you are suffering
  • Put in place a quality controlled treatment system aimed at eradicating the pest from your premises, and continue treatment until the pest is eliminated
  • Provide safety information about the pest treatment used in your premises when necessary
  • Offer advice on any actions possible and timescales involved where practical

In return, we ask that you:

  • Contact us with at least 48 hours notice if you know you can't keep an appointment. We may be able to give it to someone on our waiting list, whilst offering you another appointment
  • Report the pest problem to us as soon as you can, as it may reduce the time it takes us to rid you of the pest
    If the pest problem comes back after the treatment is finished, let us know as soon as you can
  • Tell the pest control officer who visits you as much about the problem as you can recall
  • Follow the advice or instructions given to you by the pest control officer investigating or treating the pest problem
  • Contact us in response to the pest control officer leaving a letter at your home when you were unable to keep an appointment ( if you have paid for treatment but are not in on the day and time of your appointment we regret that no refund can be made)
  • Accept that investigating and treating can take time

Contact us:

Your first point of contact for the Environmental Health and Protection Department is through our Customer Contact Centre, where we have trained and experienced operators ready to listen to your concerns, make an appointment and give you the information you need.

We are available to take your calls from 8am to 8pm from Monday to Friday and from 8am to 4pm on Saturdays on:

Phone: 020 7364 5007 (weekdays 8am to 8pm, Saturday 8am to 4pm)

If you have any questions about pests or our service, please email us at environmentalhealth@towerhamlets.gov.uk (please do not use this to arrange an appointment – use the phone number 020 7364 5007).

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