To contact Pest Control please call the Customer Contact
Centre on 020 7364 5007 (weekdays 8am to 8pm, Saturday 8am to
You can also
report a pest problem online.
We offer advice to residents and businesses about how to get rid
of insects, rodents or other potential health hazards. We have
effective treatments for certain types of pests and can help with
identifying pests and information about what to do. We will come to
your home and treat any infestations of rats, mice, cockroaches,
bed bugs and pharaoh ants.
We can investigate complaints about fouling from pigeons and
arrange through landlords to carry out proofing measures if deemed
to be necessary. We also deal with fleas and wasps.
We are increasing our commercial Pest Control work for non-food
businesses in the Borough. Any businesses interested in our
services should contact the Customer Contact Centre who will pass
calls to the Pest Control Team.
Information about each type of pest:
Our services are still free for most residents.
However, it has been necessary to introduce charges for some
customers. Charges are;
- Bed-bugs in a family home - £110.40 (£92+ VAT) per visit
- Bed-bugs in a Home In Multiple Occupation - price on
application by the landlord
- Cockroaches - £110.40 (£92 + VAT) for three visits
- Fleas - £61.20 (£51 + VAT) per visit
- Mice - £110.40 (£92 + VAT) for three visits
- Pharaoh ants - £110.40 (£92+ VAT) for three visits
- Wasps - £61.20 (£51 + VAT) per visit
- Black (garden) ants - £61.20 (£51 + VAT) per visit
All services are still free for all state
pensioners who live on their own (you will need to show
proof when we visit).
The service to deal with any rat infestation is
free to all Tower Hamlets residents, whether the rat is in
a dwelling, garden or other outdoor area.
Services to both tenants and leaseholders of Tower
Hamlets Homes remain free of charge.
Services are also free for tenants and
leaseholders of these Registered Social Landlords:
33 Housing Trust
- East End Homes
- Lien Viet Housing Association
- Old Ford Housing Association
- Poplar HARCA (Services are
free for tenants of Poplar HARCA.
Leaseholders will be charged for our
- Providence Row Housing Association
- Spitalfields Housing Association
- Swan Housing Association
People who live in property owned or managed by any other
Registered Social Landlord can use our services but will
have to pay unless a state pensioner lives alone at
the address or the pest to be treated is a rat.
Alternatively, people in these properties can contact their
landlord directly in the event of a pest infestation. If your
landlord refuses to provide treatment you can contact Environmental
Health on 020 7364 5008.
People who live in property which is privately owned or
privately rented will have to pay for our
services, unless a state pensioner lives at the address or the pest
to be treated is a rat
Payment must be made when you phone us to make an appointment. You
can pay with most major credit or debit cards (not Diners Card or
American Express). Please note that for mice, cockroaches, and
Pharoah ants if an infestation continues after the course of
treatments you have paid for a further payment will be required
before additional treatment is carried out. If flea or wasp
activity is still a problem 7 days after treatment a further visit
will be made, this will be free of charge.
Pest Control Service customer satisfaction survey
If you have recently finished a pest control treatment we would
like to hear your views about the service you received. This is an
online survey that will take less than five minutes to complete. In
order to complete the survey you will need your activity/reference
number, which will have been provided by your pest control officer,
and the name of your landlord, if you are a tenant.
Please follow the link to complete the pest control
on-line customer satisfaction survey.
Landlords of Houses in Multiple Occupation with bed bug
The Council will only treat
Houses in Multiple Occupation (HMO) for bed bugs if the service is
requested and paid for by the landlord.
One of our Pest Control team will discuss your needs and provide
a price for this service.
The definition of HMO is complex, but
includes amongst others:
- A house which is occupied by three or more
unrelated persons, who do not form a single household
We also provide pest control services for schools,
nurseries, community centres, places of worship and registered
charities. One of our Pest Control team will discuss your
needs and provide a price for this service.
Our service to
- Make sure that someone is available to take calls between 8am
and 8pm on weekdays and from 8am to 4pm on Saturdays
- Respond to your request by providing a morning or afternoon
- Investigate the cause of the pest infestation you are
- Put in place a quality controlled treatment system aimed at
eradicating the pest from your premises, and continue treatment
until the pest is eliminated
- Provide safety information about the pest treatment used in
your premises when necessary
- Offer advice on any actions possible and timescales involved
In return, we ask that you:
- Contact us with at least 48 hours notice if you know
you can't keep an appointment. We may be able to give it to someone
on our waiting list, whilst offering you another appointment
- Report the pest problem to us as soon as you can, as it may
reduce the time it takes us to rid you of the pest
If the pest problem comes back after the treatment is finished, let
us know as soon as you can
- Tell the pest control officer who visits you as much about the
problem as you can recall
- Follow the advice or instructions given to you by the pest
control officer investigating or treating the pest problem
- Contact us in response to the pest control officer leaving a
letter at your home when you were unable to keep an appointment (
if you have paid for treatment but are not in on the day and time
of your appointment we regret that no refund can be made)
- Accept that investigating and treating can take time
Your first point of contact for the Environmental Health and
Protection Department is through our Customer Contact Centre, where
we have trained and experienced operators ready to listen to your
concerns, make an appointment and give you the information you
We are available to take your calls from 8am to 8pm from
Monday to Friday and from 8am to 4pm on
Phone: 020 7364 5007 (weekdays 8am to 8pm, Saturday 8am
If you have any questions about pests or our service, please
email us at firstname.lastname@example.org
(please do not use this to arrange an appointment – use the phone
number 020 7364 5007).