Business parking permit

Who can apply?

A business based in a commercial property in the borough. The premises must also be on the Council’s Local Land and Property Gazetteer (LLPG).

What proofs are required?

We have introduced self-assessment for businesses. Therefore you must ensure that you meet the eligibility criteria:

• The business is based in a commercial property in the borough
• Payment is made with the company’s business card or cheque
• The applicant is directly employed by the company
• The applicant requires a parking permit to carry out their day to day duties; or contracted to work unsociable hours, i.e. public transport is unavailable
• The applicant is insured to drive the vehicle and covered for ‘business use’
• If you are applying for a multi-vehicle permit you do not have to enter the vehicle details
• you are only required to provide a photocopy of the UK Registration Certificate (V5C) with your application.

A photocopy of the UK Registration Certificate (V5C) will be accepted. If you are unable to provide the V5C your  permit will be charged at price band G2

If you are unable to meet the above criteria you will not qualify for a permit. However, if you would like us to consider your circumstances you must write to Parking Permits, P. O. Box 62475, London E14 1GL or email us at permits@towerhamlets.gov.uk. We will respond to your letter within 5 working days.

Download the business parking permit application form (pdf, 103 kb).

Permit fraud

Tower Hamlets Council wishes to prevent fraudulent applications. If you know of or suspect parking permit fraud, call 020 7364 6945 or email us on parking.fraud@towerhamlets.gov.uk. All reports are treated in strictest confidence.

Change in details

If you change your name, business address or vehicle (including the registration number) you must return your permit for a refund. You will then have to make a new application and provide the relevant proofs.

The refund will be calculated on the number of full months remaining and you will only qualify for a refund if the amount due back is at least £10. The refund will be made back to the original debit or credit card or, if this is not possible a refund will be made to the business by bank transfer (BACS) or cheque within 28 days.

How and where to use a permit?

Parking in your zone

Providing your parking permit is correctly displayed you can park in your zone all day in parking bays signed:

• Business Permit Holders Only
• Business Permit Holders or Pay at Machine
• Permit Holders Only

Parking concession for other zones

To assist business parking permit holders, there is a concession that allows you to visit other zones in Tower Hamlets for up to a maximum of three hours per day. During this period (which commences when you first park in the visited zone) you may make further journeys using the same signed bays as above to park.

However, if you use your parking permit in that zone after 3 hours have expired, you may be issued with a penalty charge.

Where a permit is not valid

Your parking permit is not valid for parking in bays signed differently to those above or off-street on estates. You should also make sure you do not park in suspended bays regardless of whether or not the reason for the suspension is apparent.

Parking controls

Parking controls are currently in place from 8.30am to 5.30pm Monday to Friday, but in some mini-zones these hours are extended.

If you park without a valid parking permit during controlled hours, or in a suspended bay, you may be issued with a penalty charge and your vehicle may be removed.

How much does a business permit cost?

The vehicle’s CO2 emissions and period are used to calculate the price of a permit. If the CO2 emission is not recorded on the UK Registration Certificate (V5C) the engine size will be used.

If you are unable to provide the V5C you will be charged the highest price band, i.e. G2

A dual fuel vehicle (e.g. Petrol/LPG) without the CO2 (g/km) recorded on the UK Registration Certificate (V5C) will qualify for a one price band reduction. There is no charge for an electric vehicle.

Please note that the above prices are subject to change.

How and where can I apply?

All new applications must be made in person.

If you wish to pay by debit or credit card you can visit your local One Stop Shop. All methods of payment (except American Express or Diners Club cards) are accepted at the cashiers office at Albert Jacob House, which is open Monday to Friday from 9am – 4.30pm.

Albert Jacob House
62 Roman Road
E2 0PG

Download the business parking permit application form (pdf, 103 kb).

Complaints

• How to make a complaint.

Further enquiries

Parking Services
Mulberry Place (AH)
PO Box 55739
5 Clove Crescent
London E14 1BY

Parking Helpline: 020 7364 5003 (Open: Monday to Friday from 8am to 8pm, Saturday from 8am to 4pm)
Fax number: 020 7364 6797

Email:parking@towerhamlets.gov.uk