Resident parking permit
renewals of resident permits now live
This is a new service being rolled out to all
residents. You can renew your resident parking
permit online if you have received a renewal letter
containing your unique webcode, and none
of the details of your permit have changed. Renew
your parking permit online.
Who can apply for a resident parking permit?
You must live in the borough to apply for a permit and the
property must be on the council’s Local Land and Property Gazetteer
You will need to provide one proof of residency and one proof of
If you live in a car-free property, you do not qualify for an
on-street parking permit unless you are the holder of a disabled
person’s (blue) badge issued pursuant to Section 21 of the
Chronically Sick and Disabled Person’s Act 1970.
What proofs are required?
To qualify for a resident parking permit you will have to
complete the application form and provide the following:
If you are not the person liable for council tax or the
registered keeper of the vehicle please refer to Sections 7
and 8 of the application form to see what other proofs we
If you are unable to meet the above criteria you will not
qualify for a permit. However, if you would like us to consider
your circumstances, you must write to Parking Permits, PO Box
62475, London E14 1GL or email us at
permits.towerhamlets.gov.uk. We will respond to your letter
within five working days.
Tower Hamlets Council wishes to prevent fraudulent applications.
If you know of or suspect parking permit fraud, call 020 7364 6945
or email us on email@example.com.
All reports are treated in strictest confidence.
Change in details
If you change your name, address or vehicle
(including the registration number) you must return your permit for
a refund. You will then have to make a new application and provide
the relevant proofs.
The refund will be calculated on the number of
full months remaining and you will only qualify for a refund if the
amount due back is at least £10. The refund will be made back to
the original debit or credit card or, if this is not possible a
refund will be made to the permit holder by bank transfer (BACS) or
cheque within 28 days.
Where to park
Parking in your zone
Providing your parking permit is correctly displayed you can
park in your zone all day in parking bays signed:
- Resident Permit Holders Only
- Permit Holders Only
- Permit Holders Only or Pay at Machine
Parking concession for other zones
There is a concession that allows you to park (only in the bays
signed above) in another zone for up to three hours in a day, which
commences when the vehicle is first parked in another zone. During
the three hours you are allowed to leave and re-enter the same
zone. However, if you continue to use the permit to park in the
same zone after the three hours have elapsed a Penalty Charge
Notice may be issued.
Where a permit is not valid
Your parking permit is not valid for parking in bays signed
differently to those above or off-street on estates. You should
also make sure you do not park in suspended bays regardless of
whether or not the reason for the suspension is apparent.
Parking controls vary from mini-zone to mini-zone. Although the
normal hours are from 8.30am to 5.30pm Monday to Friday. You should
also be aware that in some mini-zones these hours are extended.
If you park without a valid parking permit during controlled
hours, or in a suspended bay, you may be issued with a Penalty
Charge and your vehicle may be removed.
How much does a resident permit cost?
price of a permit is determined by the CO2 recorded on the UK
Registration Certificate (V5C) and the number of permits already
issued at the property. If
the CO2 is not recorded the engine size will be used to calculate
the permit price. If you drive a 'Dual fuel' vehicle
without the CO2 recorded you will qualify for a one price band
reduction. There is no charge for an electric vehicle.
If you are unable to provide the V5C you may be charged the
highest price band, i.e. G2
here for the latest charges
To qualify for a free permit you must provide one of the
original documents listed below:
- Disability Living Allowance Award Letter Showing the Higher
Rate Mobility Component
- DLA404 Certificate or DLA403 Form
- Motability Insurance Certificate
- Higher Rate Attendance Allowance Award Letter
Please note that a free permit will only be issued at the
address of the person in receipt of benefit and the application
must be completed in their name if the nominated driver lives at
another address in the borough.
More information on exemptions.
How and where can I apply?
All new applications must be made in person.
If you wish to pay by debit or credit card you can visit your
local One Stop Shop.
Download the resident
parking permit application form (pdf 107 kb).
Mulberry Place (AH)
PO Box 55739
5 Clove Crescent
London E14 1BY
Parking Helpline: 020 7364 5003 (Open: Monday to Friday from 8am
to 8pm, Saturday from 8am to 4pm)
Fax number: 020 7364 6797