If you live in the borough and need a permit for your visitors
to park their vehicle on-street or on an estate managed by Tower
Hamlets Homes you can apply for visitor scratchcards. Only one
application can be made at the property, unless you or another
occupant has a daily carer.
Together with the application form ,you must provide your Tower Hamlets council tax reference number.
If you are not the person liable for council tax, please refer to
Section 7 of the application form to see what other proofs we
All new applications must be made in person at your local
One Stop Shop. Please note that all
scratchcards are sent out in the post and you will not be able to
get them over the counter. Allow plenty of time for them to
arrive (normally within 5 days) and do not let yourself run out if
you know you are going to need them.
If you are unable to meet the above criteria you will not
qualify for a permit. However, if you would like us to consider
your circumstances you must write to Parking Permits, PO Box 62475,
London E14 1GL or email us at email@example.com.
We will respond to your letter within five working days.
Download the visitor
scratchcards application form (pdf, 105
Change in details
If you change your name or address you will have to make a new
application and provide the relevant proofs.
How to use the scratchcard
To validate a scratchcard you must only scratch out one box in
each section labelled date, hours and minutes (time of arrival) and
month. Please note this is a 12-hour clock. Only one scratch card
can be displayed within a vehicle at any given time. If more than
one scratchcard is displayed they will be rendered invalid and a
PCN may be issued.
When and where to use a scratchcard
Each scratchcard is valid from Monday to Friday for up
to five hours on-street only in the mini-zone printed on the
scratchcard in parking bays signed:
- Resident permit holders only
- Permit holders only
- Permit holders or pay at machine.
The scratchcard is not valid for parking in bays signed
differently to those above.
On Saturday and Sunday one scratchcard is
valid all day, up until midnight.
Scratchcards can also be used on estates managed by Tower
Hamlets Homes for parking in a designated visitor’s bay. The
controlled parking times on each estate may vary – failure to
comply with the controlled hours may result in the vehicle being
subject to parking enforcement.
Displaying a scratchcard and resident parking permit
If you display a valid visitor scratchcard together with your
resident parking permit you cannot use your three hours
concession to prolong your stay in another zone, as the period of
permitted parking will end when the time on the visitor scratchcard
If you intend to use a scratchcard and park for more
than five hours in another zone on weekdays you will have to
use more than one scratchcard.
How much do visitor scratchcards cost?
Scratchcards cost £10 for a book of 10 cards; each card is valid
for up to five hours. You are entitled to buy up to 24 books
in a rolling 12-month period. Each scratchcard expires one year
after the date of printing, and the expiry date is printed on each
scratchcard. No refunds will be given for unused, damaged or
Free scratchcards for aged 60 and over
To qualify for free scratchcards you must provide one of the
- Freedom Pass
- Pension letter
- Driving licence
- Birth certificate.
You will only qualify for free scratchcards if the person
providing care lives at a different address and drives a car. You
must also provide one of the proofs below:
- Attendance allowance award letter at the lower or higher rate
for the current year, and a photocopy of the carer’s UK vehicle
registration certificate (V5C) or insurance documents showing their
- Disability living allowance care component award letter at the
lower, middle or higher rate for the current year and a photocopy
of the carers UK vehicle registration certificate (V5C) or
insurance documents showing their address.
Mulberry Place (AH)
PO Box 55739
5 Clove Crescent
London E14 1BY
Parking helpline: 020 7364 5003 (Monday to Friday, 8am to 8pm;
Saturday, 8am to 4pm)
Fax number: 020 7364 6797