Building control service goals

Building control applications

We aim to provide:

a comprehensive and user-friendly range of advice, both in our reception and via our website
advice on building regulation and related matters and encourage pre-application discussions
a register and acknowledgement of all applications within one working day
a check of the validity of all applications within three working days
access to your appointed case officer to give general advice and information
a meaningful first response to applications within 15 working days
the processing of applications within statutory time limits (i.e. five weeks unless agreement is given for an extension to two months)
visits and inspections of building work in progress on a regular basis
improvements to the service arising from regular consultations with service users

We aim to:

answer your call within 5 rings during our published office hours
resolve your enquiry at the first point of contact – or someone will call you back within an agreed time scale
respond to messages within one working day
never to let a phone go unanswered during our published office hours

We aim to:

monitor the speed and quality of our response to customer letters
provide a full response in under 10 working days and if we cant, send an acknowledgement after five days telling you who is dealing with the matter and when to expect a full response
always try to use plain language and give you our contact details