Welfare reform – information, help and advice.
The government is changing the benefits system. Tower
Hamlets Council is therefore encouraging residents to find out
how they may be affected.
How do I know if I’m affected?
If you are claiming housing benefit you are
likely to be affected. You may be particularly affected
if you have children or other adults living with you. Our
booklet may help you understand the welfare changes
further and our video may also help you think about your
The GOV UK website
also has information about your benefit entitlement, taxes,
and money issues.
And the council’s
Benefits Service can provide information about your Housing
Benefit, Council Tax Benefit and your entitlement to free school
What help is available?
However you may be affected, there
is always help available, online, on the telephone or in person.
There is also information available locally and nationally. We have
compiled a list of helpful agencies below:
- GOV UK includes
information on benefits and tax credits including eligibility and
the appeals process.
- Turn2Us includes a number of tools
to explain benefit changes. It has a benefits calculator to
help work out your tax credit and benefit entitlement if you are
retired, unemployed or in low paid work.
- Citizens Advice Bureau
provides advice, guidance and information on money problems,
benefits and housing issues.
A+E provides information about services to
contact for finance and benefit advice.
- Money Advice Service
provides information on a wide range of subjects about managing
- National Debt Line
provides information about dealing with debts.
- Shelter provides
information and advice on housing issues.
National helpline numbers
National Debt Line: 0808
StepChange debt charity: 0800 138
Payplan: 08002802816 (national benefits
information and information on grants that are available)
Agencies (pdf, 88k) provide help and
support regarding benefit entitlements and debt
problems. However, face to face advice agencies can
be stretched in terms of demand on their services, so for
general information, national helplines and websites are a good
place to start.
finding work (pdf, 238k):
there are a number of services in the borough that can provide
support and training to help you find work.
Money Management Services: provide information and support
about managing money, help with budgeting, energy efficiency advice
and other tips to ‘make every pound count’.
guide is designed for people working with Tower Hamlets
residents, and will provide information about the
welfare changes that are taking place. We have also
(pdf, 173k) to help identify the options that may be open to
A debt and mental health guide for
practitioners outlining what people want Health and Social Care
workers to know. The Royal College of Psychiatrists also have
useful interactive website for health and social care
professionals as well as clients.