Street lighting

The council is responsible for the design, installation and maintenance of streetlights and traffic signals.

How do I report a problem?

To report problems with traffic lights please contact Transport for London (TFL) on 0845305 1234 or visit the TfL website.

To report problems with street lights, pedestrian crossings or illuminated bollards or to complain about the location, either fill an  online form or get in touch using the contact details at the end of this page.

The streetlight outside my house is faulty

Please use the online form to let us know. The more information you give us, the better (for example, light out altogether, going on/off, burning all day).

Do include the number of the column - if you cannot see this then please state the exact location or adjacent house number.

How long will it take to repair?

Usually, outages are repaired within five working days. If there is a problem on the electricity cable, notification is sent to the utility who usually attend within 15 working days of receiving a report.

The metal plate at the base of the lamp column has been removed, how soon will you attend?

We will attend within four hours of notification. 

The lamp column outside my house is leaning or damaged

An inspector will come to assess the damage and then determine how urgent the job is.

Can the lighting in my street be improved?

All changes including improvement requests will be considered by the authority and prioritised accordingly.

We take into account age and condition of the existing installation along with the light output. However, all considerations are budget led. Please contact us for more information.

How to contact us

Public Realm
Mulberry Place (AH)
PO Box 55739
5 Clove Crescent
London
E14 1BY

Tel: 020 7364 5004
Fax: 0207 364 3121

E-mail: generalenquiries@towerhamlets.gov.uk

We are open Monday - Friday 8am to 8pm, and 8am to 4pm on Saturday.

At any other time contact the emergencies-out-of-hours service on 020 7364 7070.