Schools complaints procedure
If you’re unhappy about any aspect of the service you receive
from Tower Hamlets children’s services, you have the right to
complain.
Complaints about education and schools should be made directly
to the headteacher of your child’s school. After you’ve made your
complaint known to the head, the chair of governors can be
approached.
If you aren’t satisfied with the school’s response, you can
follow it up with a complaint to the council.
Checklist for making a complaint
Is your complaint about a school?
- Do you have a written response from the headteacher?
- Do you have a written response from the school chair of
governors?
If you aren’t satisfied with their responses,
fill in an education complaint form, attach both the headteacher
and chair of governor’s responses and send to the address
below.
Is your complaint about an education service?
- Have you spoken to a member of staff?
If you aren’t satisfied with the outcome of your discussion,
fill in an education complaint form and send to the address
below.
How to contact us
Tower Hamlets education complaints
Town Hall
Mulberry Place
5 Clove Crescent
London E14 2BG
Tel: 020 7364 5006
Email:educomplaints@towerhamlets.gov.uk