Freedom of Information advice
The Freedom of Information Act 2000 (FOI)
gives people a general right of access to information held by
The act was introduced to help bring about a
culture of openness within the public sector. Information held by
public authorities should be available and accessible to
It gives the public access to most structured
information held by the council. This means reports, documents,
emails, maps, and audio visual recordings, unless the council is
entitled to apply for a legal exemption.
The Information Commissioner is the
independent authority responsible for ensuring compliance with the
Act. Under the Act all councils needs to adopt a publication scheme.
How to make an FOI request
Most information about the council can be
found on our website or via our publication
If the information you are seeking is not on
any of these then you can search our
disclosure log which provides a list of information that
has been provided in response to FOI requests.
If you cannot find the information you are
seeking on the disclosure log then you can make a FOI request
- filling in our online
- filling in a FOI request form available from the council’s
Ideas stores, libraries and One Stop Shops
- emailing firstname.lastname@example.org
- in writing
The Information Governance Team
Chief Executive’s Directorate
5 Clove Crescent
Tel: 020 7364 4354
Fax: 020 7364 4804
All requests must be in writing and a valid
correspondence email or postal address must be provided.
You should give as much detail as possible to
help us identify the information you are seeking, though we will be
happy to assist you with this. If we need more detail from you to
identify the information, we will contact you.
Will there be a charge?
If the council can provide the information you
have requested within 18 hours of staff time there will be no
charge for staff time.
The only other charge that might be taken into
account is the cost of photocopying and postage
For more information on charges visit:
How will we respond?
We will respond as far as possible in the way
you wish us to. This can be by post, email or arranged personal
collection, for example. We will provide you with the
information requested within 20 working days where we can, or tell
you why we are unable to do so. If for any reason there is likely
to be a delay, we will let you know.
What you can do if you are unhappy about a decision on your
Initially, you should contact the council’s
Information Governance Team at the above address. If the officer is
unable to help, then you should complain through the council’s
Chief Executive’s Directorate,
5 Clove Crescent
Tel: 020 7364 4161
If you remain unhappy with the council’s
response, you can then contact the Information Commissioner and ask him
to investigate the matter.
Tel: 016 2554 5745