Temporary accommodation: advice and support
Once you have been placed in temporary
accommodation by the homeless service, you may well have many
questions regarding your property, rent and bidding status.
Please remember that being provided with
temporary accommodation does not automatically mean you will be
accepted for permanent rehousing. Many households that are
supplied with temporary help for a time do not go on to gain
homeless acceptance and permanent accommodation.
Have you been accepted for rehousing?
You will know if you have been accepted for
rehousing, as you would have received a decision letter that
explains this to you – this decision is usually made in the first
few months of your stay in temporary accommodation.
If you have not been accepted for rehousing,
some of the information below will not apply to you – for example,
you cannot bid for a permanent home as a homeless applicant until a
decision to accept you for rehousing has been made.
Rent deposit scheme.
You can look into the possibility of taking up a private tenancy
through our rent deposit scheme at any point in your
application. Even if you have been accepted for rehousing,
this option is still available to you.
More information on
the rent deposit scheme.
Keeping in touch
We want to keep in touch with you while you
are in temporary accommodation. Find
out how we aim to keep in touch.
Further information
The following pages contain information that
is relevant to you, whether you are in a council property, a
housing association property or a private-sector property.
If you require information that is not
contained on our web pages, or in any of our leaflets, your next
step is to call the homeless service general enquiry line and speak
to your customer liaison officer (CLO). If you do not know who
your CLO is, call our office and we will put you through to an
officer who can answer your enquiry.
How
to contact us
In the first instance, it is best to telephone
us. We will take brief details and advise you of how we propose to
deal with your situation. If you cannot telephone, then we will see
you at our office.
Homeless and Housing Advice Services
Albert Jacob House
62 Roman Road
Bethnal Green
London
E2 0PG
Tel: 020 7364 7474
Fax: 020 7364 7222
Email: homeless@towerhamlets.gov.uk
Open Monday -
Friday 9.30am - 4pm
Access Wheelchair access.
Hearing loop in reception
Nearest tube station: Bethnal Green
Nearest bus routes: 8, D6 (Roman Road), 309 (Globe Road), 106, 254
(Cambridge Heath Road)