Tell us what you think - comments, concerns and complaints

Health and adult social care in Tower Hamlets want to offer the best possible services. We can learn from you and change how we do things if you tell us.

When we get it right – compliment us
When we don’t – raise your concern or make a complaint

We will get back to you when you contact us. We want to reassure you that the service you get will not be affected if
you raise concerns or make a complaint.

To tell us about adult social care services, you can:

Speak directly to the people providing services to you, and this is often the best way of resolving any problems.
Contact the council’s complaints team for more information, to discuss an issue affecting you, or raise a complaint.

Freepost Plus

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The Complaints Officer

Tower Hamlets council

Mulberry Place

5 Clove Crescent

London

E14 2BG

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Freephone: 0800 374 176
Email: complaints@towerhamlets.gov.uk

If you need help making a complaint you can contact a local advocacy group.

To tell us about health services, you can:

Speak directly to the people providing services to you, and this is often the best way of resolving any problems.
Contact our Patient Advice and Liaison Service (PALS). You can come and talk to us, telephone, or write to
PALS, Trust Offices
Mile End Hospital
Bancroft Rd E1 4DG
Freephone: 0800 389 3093
Email: pals@thpct.nhs.uk
Contact the Complaints Department
Mile End Hospital
Freepost NAT48854
London E1 4BR
Freephone: 0800 137 524
Email: complaintsmanager@thpct.nhs.uk
You can also go to our website http://www.towerhamlets.nhs.uk/ or NHS choices on http://www.nhs.uk/

If you need help making a complaint you can contact The Independent Complaints Advocacy Service on 0845 120 3784 or contact a local advocacy group (pdf).