Street Care Teams

Street Care are responsible for ensuring that a cleaner, safer, high-quality local environment is maintained in Tower Hamlets. This is achieved by carrying out inspections, monitoring, education and enforcement functions covering the borough’s public realm areas in accordance with relevant legislation and codes of practice.

There are eighteen area based, front-line Street Care Officers operating in the borough. An additional six specialist officers are dealing with trade waste.

Areas of responsibility include:

• Improved street and environmental cleanliness – litter and detritus, graffiti and flyposting
• Flytipping
• Trade waste and recycling
• Domestic rubbish and recycling
• Educating and advising residents, business persons and visitors to Tower Hamlets on issues relating to Local Environmental Quality.  Enforcement for offences relating to littering, graffiti, flyposting, flytipping, trade waste, dog fouling and highways obstructions through:
  - Discussion
  - Warning letters
  - Statutory Notices
  - Fixed Penalty Notices (FPN)
  - Prosecutions
• Highways safety defects inspections
• Skips (shared with parking services)
• Scaffolding and hoardings
• Play area inspections in parks
• Maintenance and cleansing in parks
• As front-line staff, Street Care Officers also will report to specialist teams on issues including:
  - Lighting
  - Street works
  - Abandoned vehicles 

Report a Street Care problem

To report a problem please visit the Report It page and fill out an online form, email general.enquiries@towerhamlets.gov.uk or telephone 020 7364 5004.

How are Street Care Officers identified?

Each Street Care Officer will display a Tower Hamlets photo-ID card and carry an Enforcement Officer warrant card with the officer’s photo. Street Care Officers will identify themselves using either form of ID.

Our partners

Street Care work with a number of partners to contribute to our objective of a cleaner, greener and safer Tower Hamlets

• Metropolitan Police
• British Transport Police
• Environment Agency
• Capital Standards
• EnCams (Keep Britain Tidy)
• Docklands Light Rail
• Transport For London
• Network Rail
• London Boroughs of Newham, Hackney, Waltham Forest, Islington, Camden, Redbridge, Greenwich, Brent and Southwark 
• Muslim Women's Collective