New survey shows majority of residents happy to live in Tower Hamlets

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Almost nine in ten residents (86%) feel people from different backgrounds get on well with each other, and 79% of people are very or fairly satisfied with Tower Hamlets as a place to live.

Those are some of the results of the borough’s new independent residents’ survey, which is commissioned every year by Tower Hamlets Council to understand the issues facing the borough and to improve services to them.

This year’s survey showed that crime (41%) and affordable housing (37%) have swapped places as the top two concerns for residents. Other top concerns include litter (26%), that there is not enough being done for young people (20%), and the levels of air pollution (18%).

As far as the council goes, public trust is at 74% - down five points but still well above the national average of 57%. Also 73% of residents said the council keeps them well informed, and 77% believed that council staff are friendly and polite.

The highest rated council service are the Idea Stores and libraries, which 82% of service users rate as good, very good or excellent. Similar positive ratings were given to 78% of primary school service users, 69% of Children’s Centre users and 68% of visitors to the council’s parks and open spaces.

The Mayor of Tower Hamlets, John Biggs said:  “We know that Tower Hamlets is a special place. We have the economic powerhouses of Canary Wharf, Tech City and the City Fringe, some of London’s best parks and open spaces including the award winning Victoria Park and a set of historical and cultural attractions that are the envy of the world. 

“We are also one of the most diverse boroughs in the country so it is really pleasing to see that the vast majority of people say they are happy to live in Tower Hamlets and get on well with one another.

“At the same time, as with any inner city borough we face challenges too. This survey provides a useful snapshot of what matters to our residents and we will continue to listen to them and work to make Tower Hamlets an even better place to live.”

Over the last year, the Mayor has approved £3 million for an extra 39 local police officers and £1.4m for a new anti-social behaviour (ASB) team. This will build on the ongoing major disruption to serious drug related crimes through Operation Continuum.

To help tackle the London housing crisis, Tower Hamlets continues to build more affordable homes than anywhere in the country and we are well on the way to delivering 1,000 new council homes with a further 1,000 in the pipeline.    

The council has also put on more support for young people. This has included setting up Young WorkPath, a support service to help young people into employment, and a commitment to create 1,000 apprenticeships opportunities on or above the London Living Wage. It also re-launched its youth service, which has established 21 youth hubs and 16 youth projects.

The survey is created through a representative sample of the borough’s residents through 1,100 face to face interviews between January and March 2018. Sampling quotas were set on age, gender, employment status and geographic area based on the characteristics of the Tower Hamlets population.

The council has used the results from the survey to help create its new Tower Hamlets Strategic Plan 2018-21, which outlines how the council will support residents and businesses over the coming years.

Posted on Wednesday 15th August 2018