Important information about contacting the council over the bank holiday

Mulberry Place

Planned upgrades to the council’s ICT systems mean that email and phone lines will not be running as normal from 8am on Saturday 26 May until midnight on Monday 28 May. 

We have in place emergency contact numbers for key services that will work during this time:

Children’s Social Care: 020 7364 5000 

Adult’s Social Care: 020 7364 5000

All of the council’s usual phone and email contact channels will resume on Tuesday 29 May.

We apologise for any inconvenience caused, and thank you for your patience.


Additional useful information:

Visit a pharmacy

Many common illnesses such as coughs or colds can be best and most easily treated by visiting your local pharmacy and speaking to a pharmacist without having to make an appointment. Your pharmacist can offer advice on how to look after yourself at home with rest and over-the-counter treatments. A number of pharmacies will be open in Tower Hamlets. A full list is available on the Tower Hamlets Clinical Commissioning Group (CCG) website

NHS 111 service

If you need medical help fast, but your condition is not life threatening, you can call NHS 111. Available 24 hours a day, seven days a week, including bank holidays, the freephone number is staffed by trained advisors and experienced clinicians who can assess you and offer advice.

Walk-in services

These can treat most minor injuries that are urgent, but not life threatening, including suspected broken bones, cuts and rashes, minor burns, bruises, bites and stings. There are two GP-led walk-in services in Tower Hamlets and both are open 8am to 8pm every day of the week, including bank holidays:

•             The Barkantine walk-in service, 121 Westferry Road, Isle of Dogs, London E14 8JH. 

Phone: 0207 510 4000

•             St Andrews Health Centre, 2 Hannaford Walk, London E3 3FF. Phone: 020 8980 1888

GP out of hours service

If you are unwell outside your GP’s normal opening hours, you can call the Tower Hamlets out of hours GP service on 020 7377 7151. The service is open 6.30pm to 8am, Monday to Friday, and 24 hours a day during weekends and bank holidays. A call handler will take your details and a GP will then return your call.

Mental health support

If you or someone you know is experiencing mental health issues and would like to seek help or advice, visit your local GP to discuss talking therapies, visit the Compass Wellbeing website or email If you feel your mental health is deteriorating or if you are in distress and you need to contact a mental health professional out of office hours, call 020 3594 3179.


For more information about the local healthcare services available in Tower Hamlets, you can search for details via myhealthlondon on the CCG’s website here or visit

Posted on Friday 25th May 2018