Financial health centre opens its doors to all Tower Hamlets' residents

Mayor and CAB

Mayor John Biggs and advisors from the Citizens Advice Bureau.

The council is supporting the opening of a new financial health centre in Bethnal Green to help people facing financial issues.

The centre based in Massingham Street, will offer Tower Hamlets’ residents accurate and easily accessible advice and assistance on debt management, welfare benefits, including universal credit,housing, employment and training.

The centre will include a council universal credit support outreach team who can guide  residents on how to apply for support, advise on financial management and budgeting and suggest training opportunities.

Run by Tower Hamlets Homes, the centre puts experts from across the borough and a range of services under one roof. Partners in the centre include:

  • The Citizens Advice Bureau
  • Somali integration team
  • GoTrain
  • Toynbee Hall, who provide debt advice
  • Tower Hamlets Homes financial inclusion service
  • The Limehouse Project
  • Account3
  • Money A&E
  • Asian Peoples Disability Alliance (APDA)
  • Wise Age UK.

Together they will give residents financial support and advice, gain work experience and receive the training they need to build a better future.  All the advice given is impartial and confidential.

Tower Hamlets Mayor John Biggs said: "The changes to the welfare system, in particular the introduction of universal credit, have hit Tower Hamlets’ residents hard and caused a degree of confusion. I am pleased that thanks to the financial health centre we are able to provide clear and accurate advice to our residents.

"I'd encourage anyone in Tower Hamlets with concerns about their finances to get in touch and access the advice available from organisations across the borough."

THH Chief Executive Susmita Sen said: "With this centre we want to make it easy for people to access the best money advice available The centre will be a one stop shop to help people manage their finances or get back into work or training. The services offered will be free and impartial from THH – we want our residents to be able to make the most of the opportunities that are available in the borough, which is why we’ve put all the experts together under one roof."

The financial health centre will be open from 9.30am – 4.30pm, Monday to Friday, with drop-in sessions and appointments available. The service is free and you can book an appointment by phone on 020 7364 2200 or by emailing For a timetable of services visit the Tower Hamlets Homes website.

Posted on Friday 21st September 2018