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Update to business rate account holders

In response to the coronavirus pandemic, the government announced there would be extra support for small businesses, and businesses in the retail, hospitality and leisure sectors.

Tower Hamlets Council has identified eligible ratepayers and has started issuing grant payments to local businesses by issuing them directly to their bank accounts. 

The council has also identified and contacted business rate account holders we believe may qualify for the grant payment, but whose business bank details we do not hold.

We have so far contacted the those who may qualify by email on 3 April 2020, asking them to update their bank details using the council's secure 'MyAccount' portal, so that payments can be issued to them as quickly as possible. 

We will be sending out further important information by letter within the next few days regarding government state aid (grant) limits and it is important that recipients read these carefully as they may be required to take further action. 

If you have received the email, it will be from Tower Hamlets Council [TowerHamlets@public.govdelivery.com]. The email is genuine and was issued by the council to the relevant business rate account holders.

For more information on grants and business rate relief, please see the business rates reductions webpage.

Watch out for scams

Please be aware that there are a number of scam emails and messages being sent to businesses about claiming grants. Some organisations are contacting ratepayers and charging a fee for supposedly arranging grant payments. Please do not respond to these messages or pay any fees for their services, as we will determine and make the grant payments automatically when we have the correct information to do so.

The council will always quote your business rate account number in any communication so you will always know that our messages are genuine.

More information on the council's email system: 

The council uses a system called Granicus GovDelivery to send emails to residents when we are sending a high volume of emails (such as bulk emails to business ratepayers). This ensures we are sending emails through a secure and General Data Protection Regulation (GDPR) compliant system. Granicus is widely used by UK government agencies. It was set up specifically for government communications and is a widely used and trusted provider. You can read more about this in the privacy policy on the council’s website, under GDPR notices and newsletters. 

Do not hesitate to contact communications@towerhamlets.gov.uk or business.rates@towerhamlets.gov.uk if you would like any further information, but as above, please ensure you do not send us your bank details by email or text.

We are here to support you

We know that these are uncertain times and many businesses are facing major financial pressures, as well as obvious concerns for the health and safety of their families and friends.

The council is grateful for the important role that businesses play in our community, and is determined to do what we can support you through these difficult days ahead.


If you need to contact us for more information or support, you can reach us:

More information on the local response to coronavirus

We are supporting the nation's efforts to stop the spread of coronavirus, while running our most critical services that our residents rely on, including some of the most vulnerable. 

We are working with Public Health England, the NHS and a wide range of partners to ensure we're doing everything we can, in line with the government advice, and urging our residents to do the same.

There have been a vast number of changes to our services in recent weeks as we respond to this evolving situation. We are regularly publishing updates and advice at www.towerhamlets.gov.uk/coronavirus. 

Posted on Saturday 4th April 2020