New phone line to help people identified as being at highest risk of illness from coronavirus


Today Tower Hamlets Council has set up a new phoneline (020 7364 3030) to support residents that have been identified as being extremely vulnerable and at the highest risk of severe illness from COVID-19 caused by coronavirus. 

In the past week, the NHS has been identifying groups of people with existing illness and underlying health conditions that are considered extremely vulnerable. These will have been contacted by the NHS by Sunday 29 March. This new council phoneline will help those residents living in Tower Hamlets, their families or their carers if they have any urgent requirements.

They can also use the line to speak to the council about any concerns they have around social isolation and any help they may need including food supplies, access to medication and worries about debt. Although many will have friends and family to help them, some will not have a wider support network.

The council will then work with partners in the voluntary and community sector to ensure they are supported while staying at home and avoiding all face-to-face contact, in line with government advice.

The phoneline should also be used by other vulnerable residents that need help during this difficult time, including the very elderly, people with disabilities or those self-isolating with underlying health conditions. Some of these vulnerable people will be unable to ask for help from family, friends or a wider support network.  

All other residents who need support should use the new online form, where people can let the council know about their situation and any issues they may face while isolating or managing their care during the coronavirus pandemic.

John Biggs, Mayor of Tower Hamlets, said: “We know that these are extremely difficult times for many people, but particularly so for those who have been identified as being at serious risk of illness from coronavirus and must isolate for 12 weeks.

“This new phone line will be vital in ensuring Tower Hamlets residents in this category, and the most vulnerable in our borough, are able to access the help and support that they need.”

The council is in the process of contacting Tower Hamlets residents that have been identified through the NHS as being at highest risk of severe illness from coronavirus, to support them with the care needs and health and wellbeing.

Read the full government guidance for individuals at severe risk of illness from coronavirus.  


People at the highest risk of coronavirus and the most vulnerable can call 020 7364 3030 for help. The phone line will be open: Monday – Friday (8am - 8pm), Saturday (10am - 5pm) and Sunday (10am - 4pm).

Find out more about how to protect yourself by keeping up to date with the latest NHS advice

There have been a vast number of changes to council services in recent weeks as we respond to the coronavirus pandemic. We are regularly publishing updates and advice online

Residents can subscribe to receive coronavirus updates from the council directly to their inbox and can find out more about volunteering on the council’s website.

Posted on Friday 27th March 2020