Update: Waste collection and street cleaning

Important information for residents

Friday 27 March:

The council is expecting to have a full waste collection and street cleaning service in operation from Monday, 30 March.

Plans may change due to current pressures on resources caused by Covid-19, but the council intends to carry out the scheduled general waste, recycling, food and garden waste collection service next week.

Due to potential service disruption during this period we will not be accepting reports of missed collections. Bulky waste and missed collection forms will remain suspended. We will however be focused on ensuring critical waste services do get delivered to all residents.

Please bear with us at this difficult time while we work hard to provide a full waste and street cleaning service for residents.

We appreciate the impact on our businesses and will be working to provide as much support to adjust services to customers’ needs and changing circumstances.

In line with Government advice on Covid-19, all Idea Stores in the borough are closed until further notice as of 24 March. As a result, residents are no longer able we are to collect recycling sacks from Idea Stores.

Residents in blocks of flats with communal recycling bins, or residents who have purple wheeled bins, do not need to use council issued plastic recycling sacks.

Recycling can be placed into bins loose or in a clear carrier bag. Black sacks must not be used for these purposes.

Residents can use cardboard boxes or ‘bags for life’ for storing recycling in their homes and emptying recycling into their communal purple bins – these boxes or bags can then be re-used.

We apologise for the inconvenience this may be cause.

For more information and advice on Covid-19, visit the council’s dedicated webpage.

Monday 23 March:

At this difficult time we appreciate that the build-up of rubbish is not acceptable and has led to frustration and anxiety for residents and businesses.

We have experienced a difficult period in terms of waste collections, but we are confident we are now over the dispute between the contractor and their staff, with all collections resuming today. We understand this has been a difficult time for our residents and businesses, but please bear with us while we catch up and clear the backlog.

We have the majority of our crews out working this morning. They will continue to work through scheduled collections running between Monday and Friday. Additional resources will support clearance of problems areas where required.

There will be normal collections days for residents this week and we’re working hard to clear the backlog as soon as we possibly can.

We have suspended the separate collection of recycling, food waste and garden waste for the week with teams clearing all of this together. Bulky waste collections will remain suspended.  

A full street cleansing service is also in operatiion.

We apologise for the inconvenience caused by disruption to bin collections over the past fortnight.

Saturday 21 March:

Our waste service crews have been working hard this week carrying out refuse collection services across the borough to minimise disruption in the wake of strike action last week and criminal damage to Veolia’s refuse vehicles overnight on Monday.

The council’s waste and street cleaning service operated with full resources on Friday 20 March and Thursday 19 March, including extra teams working in the afternoons to help catch up on a backlog of waste collections. The service has prioritised collections of waste from schools (including food waste) and the clearance of the worst affected housing estates.

The collection of bulky, food and garden waste remains suspended while crews catch up – residents will be informed as soon as these services are back online and when the various forms are back in use.


Street cleaning teams are fully resourced and working hard to help remove litter and deal with overflowing bins and accumulations of rubbish across the borough.

The council has been operating a normal evening refuse service across Town Centre and High Street areas from 9pm to 3am since Wednesday 18 March.

The service will provide similar levels of resources over the weekend to complete collections.

Thursday 19 March:

We have operated with full resources today, including extra teams working this afternoon to help catch up on a backlog of waste collections. We have prioritised collections of waste from schools (including food waste) and clearance of the worst effected housing estates. We will continue with a suspension of special waste collections, food and garden waste collections for the rest of this week.

Street cleansing teams are fully resourced and working hard to help remove litter and deal with overflowing bins and accumulations of rubbish across the borough.

We will operate a normal evening refuse service across Town Centre and High Street areas this evening from 9pm to 3am.

We will provide similar levels of resources from Friday and into the weekend to complete collections.

Tuesday 17 March:

Our waste service crews have been working hard today (Tuesday, 17 March) carrying out refuse collection services across the borough to minimise disruption in the wake of strike action last week and criminal damage to Veolia’s refuse vehicles last night. Police are investigating the matter.

Street cleansing teams have been working mostly as normal, with some disruption due to the damaged vehicles.

All damaged vehicles from today will be coming back into service tomorrow morning (Wednesday, 18 March), but we do expect some further disruption to our services as our teams catch up on missed collections. Waste and recycling services will operate across all parts of the borough, with additional crews operating in the afternoon.

We will continue with the suspension of bulky, food and garden waste collections for the rest of this week. Residents will be reminded to either keep hold of their food and garden waste, or place their food waste in with their general rubbish so that it can taken away as part of this collection. 

We will operate a normal evening refuse service across Town Centre and High Street areas this evening from 9pm to 3am, including across the market areas. 

We continue to encourage Veolia and Unite to resolve the situation. Plans are in place to continue to catch up on outstanding collections across the weekend.

We apologise for the inconvenience this has caused.

Posted on Tuesday 17th March 2020