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Rubbish collections: Christmas and New Year dates confirmed

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With Christmas Day and Boxing Day falling on a Saturday and Sunday this year, crews will work over the deferred bank holidays on Monday 27 and Tuesday 28 December, meaning that usual collection days for households across the borough will remain unaffected this year during both Christmas and New Year. 

Our environmental and waste services team have been working hard this year to continue to deliver services throughout the Covid-19 crisis. However, like many organisations, the impact of Covid-19 has put unprecedented pressure on our services and our key workers. Throughout the past year, illness and/or self-isolation has meant that we have had reduced staff available during different periods of time. 

In addition to the effects of Covid-19, we have also had ongoing issues with the specialist URS (underground refuse storage) bin lorry vehicles breaking down throughout the year.  

Sometimes failed collections are also caused by other problems, such as parked vehicles blocking access roads and by people dumping rubbish where they shouldn’t. 

To address these issues: 

  • To address the URS vehicle issues, we are working closely with our current vehicle maintenance supplier for proactive vehicle maintenance checks and repair work to keep them in good working order. We are also expecting delivery of a new vehicle in January 2021. Furthermore, we have put contingency plans in place for additional resources to support the waste collection service should there be any issues with vehicle breakdowns in future.   

  • We have had agency staff in place to fill in when regular staff are absent due to illness and/or self-isolation. 

  • To compensate for missed waste collections due to vehicle breakdown, our waste and environmental services team have done double shifts and worked on weekends throughout the pandemic. 
  • We work closely with managing agents to reduce contamination in recycling and ensure each building has sufficient waste collection facilities as required. 
  • We have a policy to collect any missed waste or recycling within 48 hours.  

We also rely on our residents and organisations in the borough to help keep our beautiful borough clean. 

You can do your part by: 

  • Ensuring you are properly recycling. You can find out more information about recycling on our website at www.towerhamlets.gov.uk/recycling  

  • Always parking properly in designated areas to ensure you never block the bin lorries. 

  • Always putting your waste in bins on the streets and not littering. 

  • Never dumping your household or business waste on the street – it is illegal, unsightly, and can be hazardous. Each household in Tower Hamlets receives two free bulky waste collections per year. For more information and to book a collection, please visit our website: www.towerhamlets.gov.uk/bulkywaste

  • Taking part in Big Clean Ups: www.towerhamlets.gov.uk/bigcleanup  

  • Businesses must have a commercial waste service in place. You can find out more information about this on our website: www.towerhamlets.gov.uk/commercialwaste 

Christmas and New Year waste collections 

Over the Christmas and New Year period, your rubbish, recycling, food and garden waste collection will take place on your normal scheduled day. Please ensure your rubbish and recycling (including food and garden waste) is available for collection before 7am on your scheduled collection day. 

Collection and recycling of real Christmas trees

There will be a collection for the recycling of real Christmas trees from 3-21 January 2022. 

If you receive a kerbside food and garden waste collection, please remove the tree from its pot and all decorations and leave out for collection on your scheduled day during this period. 

If you do not have kerbside services, please contact your property landlord or management company who can arrange collections from the nominated communal collection points. 

For more information about this, please visit our website: https://www.towerhamlets.gov.uk/wastecollections 

Posted on Thursday 16th December 2021