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New advice service to support vulnerable residents

Covid Recovery Service - cropped

Residents can speak to an adviser virtually or in person

Residents will benefit from a new advice service launched in Tower Hamlets to provide information on social welfare, finance, employment and immigration rights and housing.

Funded by a £100,000 grant from the Mayor’s Covid Recovery Fund, the council is working with Citizens Advice East End to deliver the Covid Recovery Service.

National studies show the Covid-19 pandemic has driven over 700,000 people in the UK, into poverty.

According to Citizens Advice, a staggering 3.2 million households are facing financial crises as they are unable to afford basic essentials including rent, heating and food.

Citizens Advice East End has seen telephone enquiries, to the service for welfare advice, triple. The most common issues faced in the borough, continues to be in relation to benefits and Universal Credit, debt, housing and employment.

Mayor Biggs said:

“The end of furlough, rise in energy bills, Universal Credit cuts and an increase in the cost of living has created a perfect storm for vulnerable families already struggling with their budgets.

“Many residents are now feeling overwhelmed with the pressures they face which is why the Covid Recovery Service is needed to provide essential advice on anything from housing, employment opportunities right through to legal advice and budgeting.”

Citizens Advice East End’s CEO, Yasmin Alam said:

“People’s problems have become much more complex and requires comprehensive casework for immediate and long-term positive outcomes. The service will be using a hybrid model to incorporate both face-face and digital delivery, to efficiently support residents.”

Cllr Mufeedah Bustin, Cabinet Member for Social Inclusion, added:

“The Covid Recovery Service will give good practical advice on personal budgeting, how to deal with debt, getting a job and much more. If you are struggling and don’t know where to get help, please get in touch.”

To find out more about how you can access support from the Covid Recovery Service call 020 3855 4472 (Monday – Friday from 10am to 4pm).


Posted on Monday 21st February 2022