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Council leaders and partners go on the front-line during Practice Week (6-10 June)


Staff from the Supporting Families division preparing for Practice Week

Councillors, senior council leaders and partners recently took part in ‘Practice Week’ – a week of activities that illustrates how frontline social care services support families.

Practice Week provides leaders and partners with a unique opportunity to hear directly from our service users so they can understand their experiences better – to improve our practices. During the week, they spend time with social care staff to observe and audit practices, discuss cases and chat to families.

Councillor Maium Talukdar, Deputy Mayor and Cabinet Member for Education and Lifelong Learning, visited the Multi Agency Safeguarding Hub (MASH) team and met with the Principal Social Worker to hear examples of casework and learn about their day-to-day experiences.

Councillor Ohid Ahmed, Cabinet Member for Safer Communities, visited the reablement service to gain a better understanding of rehabilitation work. The Cabinet Member met management and frontline staff to hear about the work of the different roles including the sight and hearing service.

Ruth Holden, Executive Principal, and Edward Rakshi, Deputy Principal, of Mulberry Academy Shoreditch both visited the Edge of Care team to observe how the service ensures families experiencing difficulties get the support they need.

Lyn Glover, Designated Nurse for Safeguarding Children, observed an assessment for prospective special guardians, to gain a better understanding of the assessment process.

Other sessions included visits to safeguarding teams, foster carers, community mental health teams and social workers.

Denise Radley, Corporate Director of Health, Adults and Community and Deputy Chief Executive at Tower Hamlets Council, said: “Practice Week provides an excellent opportunity for senior leaders to go ‘on the front-line’, allowing them to gain a fuller understanding of our services. Listening to service users’ experiences and making improvements as a result ensures residents receive the best level of support.”

James Thomas, Corporate Director of Children and Culture at Tower Hamlets Council, said: “This year’s Practice Week was a resounding success. Staff received feedback positively which will allow services to build on their strengths and identify areas for development. Thank you and well done to everyone who took part.”

Posted on Tuesday 14th June 2022