Stepney & Wapping
Stepney and Wapping One Stop Shop is a face-to-face customer service giving access to a wide range of services in Tower Hamlets.
We aim to put customers first and our officers are there to provide information, advice and solutions to your enquiries.
All of the Tower Hamlets Council’s One Stop Shops offer face-to-face contact and provide information and support with accessing all of the council's services. The most popular services are housing and council tax benefits, housing provided by Tower Hamlets Homes, council tax, social services and parking.
There are regular surgeries offering advice on pensions, debt and other services available in Tower Hamlets – please ask at the shop for details.
The shops are staffed by experienced customer care professionals who aim to put the needs of the customers first and provide advice on, or solutions to, enquiries about council services.
Stepney & Wapping One Stop Shop
Idea Store Watney Market
260 Commercial Road
- 9am - 4.30pm Monday - Friday (except the last Wednesday of every month 10am and 4.30pm)
- Saturday opens 9am, closes 12.30pm
- Closed on Bank Holidays
- The One Stop Shops are a drop-in facility. We aim to see all customers by closing time, however during busy periods (beginning of the week and towards the end of the day); we may not be able to see everyone. Customers are advised to come as early in the day as possible. Also due to customer volumes, on some occasions we may have to close the doors earlier than the advertised times.
Wheelchair access, there is also a hearing loop in the reception area. See DisabledGo for more information.
Bus: 15, 115, 339, D3 & 100
There are three other One Stop Shops in Tower Hamlets: