Our online services now include:
- Births, deaths, marriages, and citizenship
- Council tax
- Bulky waste collections
- Housing and council tax benefits
- Housing register
- Social services
- Waste management
These are some examples and there are more on the way.
Please see if the service you need is online before you call us.
What are the benefits of online services?
You can choose when and where you use them. You won’t need to queue at council buildings, call up or put paper applications in the post.
You also get quicker responses and updates on your requests.
92 percent of our residents have internet access and many now prefer to use online services.
Digital Hubs at Idea Stores
If you don’t have internet access but need to use online services, you can use our Digital Hubs.
Our Idea Stores have been revamped and now have better access to technology. You can use computers, scanners, and Wi-Fi free of charge.
There are easy to follow equipment guides and staff will give light support where needed.
To use a Digital Hub, you first need to book your visit.
Appointments for digital support
If you have no IT skills and need more support, please ask someone to submit this survey for you. Our Digital Support Service will be in touch within 72 hours.
Otherwise, please call 0207 364 5000 and ask for the service that you need support with.
If you are deaf or hard of hearing and need to phone us, please visit the Contact us webpage for more information including the Text Relay service.