COVID-19 (Coronavirus) Update

Please read our coronavirus (COVID-19) FAQs for further information on how our services are currently being affected.

Please also read the council advice regarding coronaviris (COVID-19).

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COVID -19 (coronavirus) FAQ

During this uncertain time we understand that you will have questions. We are currently receiving a high volume of queries. We have created an FAQ for you to read through. 

If this doesn’t answer your query, please get back in touch and we’ll do our best to assist you. 

Please note:

  • In order to ensure we support those most in need, we have stopped online bookings until further notice.
  • This information if subject to change.
  • Please check our website for the latest advice.  

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Answer:

We are not accepting any more marriage or civil partnership bookings. More information will be provided once we receive official advice from the government.

Answer:
Under the current circumstances you will be given a full refund should you wish to cancel your ceremony due to the current restrictions advertised.
Answer:
Under the current circumstances you will not be charged the £66 amendment fee should you wish to reschedule your ceremony to a later date due to the restrictions advertised.
Answer:
Under the current circumstances we will not be accepting any more notice of intention bookings. Booking fees will be transfered to a future date.
Answer:

Unfortunately, to restrict gatherings we must postpone all group citizenship ceremonies.

The Home Office has given us this statement:

"Customers would normally be expected to book their citizenship ceremony within three months of being sent an invitation from the Home Office. Due to the current pandemic circumstances UKVI have extended this period to six months and will keep this under constant review. Customers should be advised that no adverse decisions will be made on applications because of delays caused by Coronavirus."

 

Answer:

We are no longer performing private citizenship ceremonies until further notice.

Please contact nationalityandcitizenship@towerhamlets.gov.uk with your telephone number if you have further questions.

Refunds or reschedules will be given free of charge if necessary due to the current circumstances.

The Home Office has given us this statement:

"Customers would normally be expected to book their citizenship ceremony within three months of being sent an invitation from the Home Office. Due to the current pandemic circumstances UKVI have extended this period to six months and will keep this under constant review. Customers should be advised that no adverse decisions will be made on applications because of delays caused by Coronavirus."

Answer:

Unfortunately we are unable to process any requests for copy certificates.

We are asking that all applications are sent to the General Register Office

Answer:

We currently cannot accept bookings to register births.

The government has advised us that:

  • Birth registration appointments should now be deferred until we are through the pandemic period.
  • You can now make a claim for child benefit or universal credit before the birth is registered. 
Answer:

At the moment there are no plans to close our building.

However, we are only accepting death registration appointments until further notice. These can be made by emailing our team with your telephone number.

Answer:

The council is working closely with Public Health England, the NHS and others and we are responding as the situation evolves.

We are following all official guidance to help protect our residents and our staff.

This includes making hand sanitiser readily available in our Register Office.

Please check the latest information about COVID-19 before visiting us

Ensure you are following the latest NHS advice at all times.

You must stay at home if you, or if anyone you live with has coronavirus symptoms.   

You can subscribe to council updates on coronavirus at www.towerhamlets.gov.uk/signup

Answer:

Yes, we have measures in place to restrict the number of people who enter our building and we are following all government guidance.

The council is working closely with Public Health England, the NHS and others and we are responding as the situation evolves, so we are prepared to adapt our measures in the Register Office if necessary.

Please be assured the safety of our residents and staff is our top priority at this time, so we are making sure we incorporate all government guidance, while continuing to deliver this critical service for our residents. 

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