COVID-19 (Coronavirus) Update

Please read our coronavirus (COVID-19) FAQs for further information on how our services are currently being affected.

Please also read the council advice regarding coronavirus (COVID-19).

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Coronavirus Register Office FAQ

During this uncertain time we understand that you will have questions. We are currently receiving a high volume of queries. We have created an FAQ for you to read through. 

If this doesn’t answer your query, please get back in touch and we’ll do our best to assist you. 

Please note:

  • In order to ensure we support those most in need, we have stopped online bookings until further notice.
  • This information if subject to change.

Service changes at our Register Office include:

  • We are now operating as appointment only, and will not be accepting any walk in appointments. 
  • We are only accepting death registration appointments until further notice. We have suspended all online bookings; please contact us at register.office@towerhamlets.gov.uk if you need to book an appointment.

Please note this may be subject to change. Please contact us with any urgent enquiries by emailing register.office@towerhamlets.gov.uk. We are dealing with a high volume of emails and while we will do our best to respond as soon as we can, please bear with us at this time.

 

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Answer:

We are not accepting any more marriage or civil partnership bookings. More information will be provided once we receive official advice from the government.

Answer:

You will be given a full refund if we have to cancel your ceremony due to the current restrictions. If we do not cancel a ceremony and offer to reschedule it to another date and this is refused, we will not issue a refund in line with our terms and conditions.

Answer:
Under the current circumstances you will not be charged the £66 amendment fee should you wish to reschedule your ceremony to a later date due to the restrictions advertised. Please email ceremonies@towerhamlets.gov.uk with your contact number for further information.
Answer:
Under the current circumstances we will not be accepting any more notice of intention bookings. Booking fees will be transferred to a future date.
Answer:

Unfortunately, to restrict gatherings we must postpone all group citizenship ceremonies.

The Home Office has given us this statement:

"Customers would normally be expected to book their citizenship ceremony within three months of being sent an invitation from the Home Office. Due to the current pandemic circumstances UKVI have extended this period to six months and will keep this under constant review. Customers should be advised that no adverse decisions will be made on applications because of delays caused by Coronavirus."

This advice has not changed as of 1 July 2020.

We currently only hold certificates for applications granted before March 2020. All other applications are still with the Home Office though we are aware you may have been notified to contact us once you receive your official invitation (not your acceptance letter).

Answer:

We are holding private citizenship ceremonies for those who have already paid but had their ceremony cancelled due to the coronavirus crisis.

Please contact nationalityandcitizenship@towerhamlets.gov.uk with your telephone number if you have further questions.

Private ceremonies can be offered and paid for in urgent circumstances where there is capacity to do so. We would ask that new citizens wait for further guidance from the Home Office before attending a group ceremony.

Answer:

Unfortunately we are unable to process any requests for copy certificates.

We are asking that all applications are sent to the General Register Office

Answer:

We are now accepting a limited number of bookings to register births. Please see our births page for more information.

Answer:

The register office is open to those with pre-arranged appointments only.

Answer:

The council is working closely with Public Health England, the NHS and others and we are responding as the situation evolves.

We are following all official guidance to help protect our residents and our staff.

This includes making hand sanitiser readily available in our Register Office.

Please check the latest information about COVID-19 before visiting us

Ensure you are following the latest NHS advice at all times.

You must stay at home if you, or if anyone you live with has coronavirus symptoms.   

You can subscribe to council updates on coronavirus at www.towerhamlets.gov.uk/signup

Answer:

Yes, we have measures in place to restrict the number of people who enter our building and we are following all government guidance.

The council is working closely with Public Health England, the NHS and others and we are responding as the situation evolves, so we are prepared to adapt our measures in the Register Office if necessary.

Please be assured the safety of our residents and staff is our top priority at this time, so we are making sure we incorporate all government guidance, while continuing to deliver this critical service for our residents. 

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