COVID-19 (Coronavirus) update

The Register Office will be closed over the Bank Holiday Period. If you require an out of hours emergency burial certificate, visit the register a death page under ‘urgent burials’.

Our services are running at a reduced capacity. Please check our individual pages for updates on what services are running and any restrictions that are in place.

Our terms and conditions have also been updated to show the changes we have in place to keep our building, customers and colleagues safe.

Please also read the council advice regarding coronavirus (COVID-19).

Face coverings must be worn at the Register Office unless you are medically exempt.


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Coronavirus Register Office FAQ

During this uncertain time we understand that you will have questions. We are currently receiving a high volume of queries. We have created an FAQ for you to read through. 

If this doesn’t answer your query, please get back in touch and we’ll do our best to assist you. 

Please note, this may be subject to change.

Please contact us with any urgent enquiries by emailing

We are dealing with a high volume of emails and will do our best to respond as soon as we can, please bear with us at this time.


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We are not accepting any more marriage or civil partnership bookings. More information will be provided once we receive official advice from the government.


You will be given a full refund if we have to cancel your ceremony due to the current restrictions. If we do not cancel a ceremony and offer to reschedule it to another date and this is refused, we will not issue a refund in line with our terms and conditions.


Due to the current circumstances and restrictions, you won’t be charged the amendment fee if you wish to move your ceremony to a later date.

Please email with your contact number for more information.

Under the current circumstances we will not be accepting any more notice of intention bookings. Booking fees will be transferred to a future date.

Unfortunately, to restrict gatherings we must postpone all group citizenship ceremonies.

The Home Office has given us this statement:

"Customers would normally be expected to book their citizenship ceremony within three months of being sent an invitation from the Home Office. Due to the current pandemic circumstances UKVI have extended this period to six months and will keep this under constant review. Customers should be advised that no adverse decisions will be made on applications because of delays caused by Coronavirus."

This advice has not changed as of 1 July 2020.

We currently only hold certificates for applications granted before March 2020. All other applications are still with the Home Office though we are aware you may have been notified to contact us once you receive your official invitation (not your acceptance letter).


We are holding private citizenship ceremonies for those who have already paid but had their ceremony cancelled due to the coronavirus crisis.

Please contact with your telephone number if you have further questions.

Private ceremonies can be offered and paid for in urgent circumstances where there is capacity to do so. We would ask that new citizens wait for further guidance from the Home Office before attending a group ceremony.


Unfortunately we are unable to process any requests for copy certificates.

We are asking that all applications are sent to the General Register Office


We are now accepting birth registrations. Please see our births page for more information.


The register office is open to those with pre-arranged appointments only.


The council is working closely with Public Health England, the NHS and others and we are responding as the situation evolves.

We are following all official guidance to help protect our residents and our staff.

This includes making hand sanitiser readily available in our Register Office.

Please check the latest information about COVID-19 before visiting us

Ensure you are following the latest NHS advice at all times.

You must stay at home if you, or if anyone you live with has coronavirus symptoms.   

You can subscribe to council updates on coronavirus at


Yes, we have measures in place to restrict the number of people who enter our building and we are following all government guidance.

The council is working closely with Public Health England, the NHS and others and we are responding as the situation evolves, so we are prepared to adapt our measures in the Register Office if necessary.

Please be assured the safety of our residents and staff is our top priority at this time, so we are making sure we incorporate all government guidance, while continuing to deliver this critical service for our residents. 

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