Terms and conditions
Your booking for a marriage or civil partnership ceremony in Tower Hamlets is accepted on the following terms and conditions:
- no legal impediment to the marriage or civil partnership exists and legal preliminaries, such as giving notice of intention, are completed within the current statutory time limits
- where necessary, foreign divorce or dissolution papers are accepted by the Registrar General before the ceremony
- where necessary, Home Office permission is granted before the ceremony. If either partner is subject to immigration control or the statutory waiting time extension is applied, you will be liable for any loss of fees or additional fees payable as a result
- full payment of your ceremony fees is made at least 12 weeks before the ceremony. All other fees are payable on demand.
To hold a provisional ceremony booking, you must pay a non-refundable deposit of £75. This payment can be used towards the full payment for your ceremony.
If you are booking a ceremony that is less than 12 weeks away, you must make the full payment for the ceremony to hold the date.
You may request to change the date, time or venue of your ceremony after your booking has been accepted. The acceptance of any such request is subject to a £66 (VAT included) amendment fee. If your new ceremony date is less than 12 weeks away, you may be asked to pay for the full cost of the ceremony and an amendment fee. All details that are changed at the same time are only subject to one amendment fee. You will need to pay another amendment fee for any further changes you make.
If you wish to change the date of your ceremony, note that:
- there must be 12 weeks between the date that you notify us and the date that you have originally booked for your ceremony
- you may need to pay an updated or additional fee for the ceremony itself
- you may need to give new notices, because these are specific to your venue and only valid for one year
- if you later cancel your ceremony, the amendment fee is not refundable
- we will only accept an amendment to a booking from either person entering into a marriage or civil partnership
Refunds and cancellations
To cancel a provisional or confirmed ceremony booking, you must give us a minimum of 12 weeks’ notice. If you give us less notice, no refund will be given. We will retain the £75 on any eligible refunds.
We will not accept liability for:
- any delay or loss caused by the late arrival or non-arrival of you or any of your guests. The registrars attending your ceremony have ceremonies to attend throughout the day, so cannot delay the pre-agreed start time of the ceremony. If it is necessary for the registration team to leave the venue and attend their next ceremony, they will make every effort to return and conduct your ceremony. If this is not possible and the registration team needs to return to conduct your ceremony on another day, you would be liable to pay any additional fees incurred. This may include giving new notices
- any loss caused by a request from you or your representatives to delay the ceremony. Any decision to delay the ceremony is entirely at the discretion of the Tower Hamlets Registration Service
- any loss or compensation where a ceremony is stopped from going ahead because it would be void if it did so. This would be owing to an offence committed under the Marriage or Civil Partnership Acts or the Immigration Act
- any ceremony that has to be cancelled as a result of events that are outside our control
- the failure of any music system provided by you, the venue or a third party
- failure, neglect, non-compliance or omissions caused by any venue that is not owned by the London Borough of Tower Hamlets. Or for any agreement between you and the venue for the use or provision of any services. Approval of the venue is granted only in connection with the provision of ceremonies
Arriving late to your ceremony
The Register Office may/will charge a late fee if the ceremony is delayed. If your ceremony is cancelled you will need to re-book the ceremony and pay the full fees again for the marriage, as per the terms and conditions.
The Vestry - enhanced ceremonies
You must arrive at least 30 minutes before the ceremony is due to start. If you arrive after this time, you may/will need to pay a late fee of £120 (VAT included). If you arrive more than 30 minutes after the ceremony is due to start, the ceremony may be cancelled and no refund issued.
The Vestry - simple ceremonies
You must arrive at least 15 minutes before the ceremony is due to start. If you arrive after this time, you may/will need to pay a late fee of £60 (VAT included). If you arrive more than 15 minutes after the ceremony is due to start, the ceremony may be cancelled and no refund issued.
Ceremonies at approved premises
You must arrive at least 30 minutes before the ceremony is due to start. If the ceremony cannot begin at the due start time, it may be cancelled and no refund issued. This is due to other scheduled ceremonies our registrars need to attend.
Payment of Late Fees
Please note that late fees must be cleared before the ceremony starts.