Community Trigger

What is the Community Trigger?

The Community Trigger is a process which allows members of the community to ask the Community Safety Partnership to review their responses to complaints of anti-social behaviour.

The Trigger is designed to ensure we work together to try and resolve certain repeat incidents of anti-social behaviour. We will do this by talking about the problem, sharing information and using our resources to try and reach an agreeable outcome.

The Trigger should be used if no action has been taken as a result of you reporting anti-social behaviour. The Trigger cannot be used to report general acts of crime, including hate crime.

The Trigger does not replace the complaints procedures of individual organisations, or your opportunity to complain to the Local Government Ombudsman or Independent Police Complaints Commission.

Do you qualify for a community trigger?

To qualify for the community trigger please use the guidance below:

  • You have complained to the council, police or a registered housing provider (social landlord) within one month of the alleged behaviour taking place.
  • You have reported three separate incidents of anti-social behaviour in the last six months and no action has been taken as a result of you reporting anti-social behaviour.
  • Your application for a community trigger is within six months of the report of anti-social behaviour.

When can I trigger?

The Community Trigger went live nationally on 20 October 2014.   

How do I trigger?

To use the Community Trigger you can complete an online form, email, write a letter or call us.

If you decide to request a community trigger you will need to give the following details:

  • dates of each time you’ve complained
  • details of where you complained (name, organisation and/or incident reference number)
  • information about the anti-social behaviour. 

Submit a Community Trigger



Telephone: 020 7364 0836 (Monday to Friday, 9am to 5pm)

Write a letter and send it to:

Community Safety Support Services
Town Hall
Mulberry Place
5 Clove Crescent
E14 2BG

What can I expect?

Once you have asked for a Community Trigger, a decision will be made about whether this could fall within the remit of the Community Trigger from the information you have given. If it is decided that it could fall within the remit of the Community Trigger, the Community Safety Support Services will ask the agencies involved to provide details of your complaints and actions that they have considered and taken.

If, after, obtaining this information, this still meets the criteria for a Community Trigger, a meeting will take place between the appropriate Community Safety Partnership agencies, the Registered Housing Provider and other partners involved to discuss the anti-social behaviour and any actions that have already been considered and taken. The group will review how the Partnership has responded and make recommendations on further action that should be taken and which agency should take it.

A response will be sent to you by the Community Safety Support Services, explaining the action already taken and also the recommendations for further action. If you are not satisfied with the response at any point in the community trigger process, you can request a review by the Safer Communities Service Head.

In the event of any further incident(s) of anti-social behaviour occurring, please call the police non-emergency 101 reporting line.  If there is an immediate threat to your personal safety please call the police on 999.

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