Community Trigger

What is the Community Trigger?

The Community Trigger is a process which allows members of the community to ask the Community Safety Partnership to review their responses to complaints of anti-social behaviour (including incidents of hate). The Trigger should only be used if no action has been taken as a result of repeat reporting of ASB (including incidents of hate). The Trigger cannot be used to report general acts of crime. To qualify for the community trigger, the following criteria must be met:

  • Three separate anti-social behaviour incidents have been reported within six months
  • The Community Trigger must be submitted within a month of the last reported incident, and where it is considered that 'no action' has been taken  

‘No action taken’ is defined as:

  • the reported problems have not been acknowledged i.e. no one has contacted the victim to advise what action would be taken
  • the reported problems have not been appropriately investigated
  • the victim’s vulnerability and/or the potential for harm has not been considered and this has affected potential service delivery
  • no action has been taken because information has not been shared between partners and this has affected potential service delivery.

How do I trigger?

To use the Community Trigger you can complete an online form, email, write a letter or call us.

If you decide to request a community trigger you will need to give the following details:

  • dates of each time you’ve complained
  • details of where you complained (name, organisation and/or incident reference number)
  • information about the anti-social behaviour. 

How can victims access the trigger process?

Victims or any advocate for a victim will be from a variety of backgrounds and circumstances and so there are a number of ways victims can apply for a case review in line with the Community Trigger process.

Submit a Community Trigger



  • By email:
  • By telephone: 020 7364 3277 (Monday to Friday, 9am to 5pm)
  • By mail to:
    Tower Hamlets Community Trigger
    Business Support Services (data and bookings)

    Tower Hamlets Town Hall
    160 Whitechapel Road
    E1 1BJ

What can I expect?

Once you have asked for a Community Trigger, a decision will be made about whether this could fall within the remit of the Community Trigger from the information you have given.

If it is decided that it could fall within the remit of the Community Trigger, the designated officer leading the process will ask the agencies involved to provide details of your complaints and actions that they have considered and taken.

If, after, obtaining this information, this still meets the criteria for a Community Trigger, a meeting will take place between the appropriate Community Safety Partnership agencies, the Registered Housing Provider and other partners involved to discuss the anti-social behaviour and any actions that have already been considered and taken.

The group will review how the Partnership has responded and make recommendations on further action that should be taken and which agency should take it.

A response will be sent to you by the designated officer, explaining the action already taken and also the recommendations for further action. If you are not satisfied with the response at any point in the community trigger process, you can request a review by the appropriate reviewing officer and notified of the result.

In the event of any further incident(s) of anti-social behaviour occurring, please call the police non-emergency 101 reporting line. If there is an immediate threat to your personal safety please call the police on 999.

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