Energy Grant rebate
The Energy Grant Scheme we have administered on behalf of the government is now closed. Recent online applications are being checked and payments will be made when eligibility and bank details are verified. The payment will show as ‘LBTH Council Tax’ on your bank statement.
£150 Mandatory Energy Grant
The grant payment scheme delivered by the council and paid on behalf of central government has now closed.
We have made payments to residents who quailed as:
- their home is in council tax bands A to D
- it was their sole or main residence on 1 April 2022
- they were liable for paying the council tax, or would have been if had they not received Council Tax Reduction or an exemption.
Payments were made direct to bank accounts where residents were paying instalments by Direct Debit or direct to their bank if they completed an online application.
Your bank account statement will show this payment as ‘LBTH Council Tax’.
If you did not claim, the £150 has been credited to the Council Tax Account and a new bill has been sent to show this. If your account is in credit due to the payment you can apply for a refund online. Please check your account on line or the new bill before claiming via your My Account.
Please sign up for one today to manage your account and get a refund where your account is in credit.
Discretionary Energy Rebate
We have identified residents eligible through our Benefit and Council Tax records. We have paid a grant to residents who are entitled to a qualifying amount of Council Tax Support (Council Tax Benefit) towards their Council Tax bill and were in occupation on 1 April 2022.
We made a top-up payment of £64 to those that qualified for the Mandatory £150 grant (Property bands A to D). We paid £214 to those in Bands E-D. So the residents who qualified have received a total grant of £214.
Those that pay their monthly Council Tax by Direct Debit will be paid to their bank accounts. This will show as 'LBTH Council Tax' on your bank account statement. The remaining payments being made will reach bank accounts before Saturday 10 December.
Residents who didn't pay by Direct Debit needed to apply online. We wrote, emailed and sent text messages to those eligible.
The applications are being vetted and final payments will sent by BACS. These reach claimants bank accounts before Saturday 10 December.
You have not lost out if you did not claim on time as we are crediting the award to your council tax account instead. We are sending revised bills over the first week in December to show the new account balance. We will reduce the instalments that are due.
If your account is in credit, you can still claim the payment and have it paid to your UK bank account. You can claim online via your My Council Tax Account. If you have an email address you can set one up easily by visiting My Council Tax Account.
You can apply by post if you don't have internet access and an email address. Please wait for the revised bill before making a refund request or contacting our Customer Service Team.
Home Upgrade Grant
The Government has also announced further help is available as part of the Home Upgrade Grant (HUG) which will see household energy bills reduced by up to £200. This will be paid automatically to your energy supplier over the next 5 years.
Additional support available
- Council Tax Reduction - if you are struggling to pay your council tax bill you may be eligible to claim a Council Tax Reduction.
- Discretionary Housing Payment -If you are struggling with rent or housing costs you may be eligible to claim a Discretionary Housing Payment.
- The Residents' Support Scheme is designed to help residents who are either in or at risk of being in crisis or are in need of immediate help and have no source of financial support available to them.
- Welfare benefits and debt advice - if you would like to speak to someone about any welfare support you may be entitled to or are looking for debt advice, the Tower Hamlets ‘worrying about money’ leaflet can direct you to support services that can help.