We need five working days notice to arrange the collection and will collect items between 7am and 3pm.

All items should be:

  • left outside for collection
  • out by 7am on the correct date
  • clearly visible and accessible

For insurance purposes, the collection team cannot enter properties. However, we are able to offer assisted collections to elderly and disabled residents. For this, a disclaimer form will need to be signed to allow the crew to enter the property.

Kerbside properties

Items should be placed within the boundary of your property at ground level.

Blocks of flats

The collection team are unable to access a large number of blocks in the borough. If you are not sure where best to leave your items, please speak to your concierge, caretaker or housing manager first.

No items will be collected above the 3rd floor without a lift. Items must be brought down to a suitable location on a lower level for collection.

Go to the bulk waste page